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Tag Archives: automotive training

Your own employees hate you!!!!

I know…….it’s a pretty strong title for an article.

BUT….it’s true…..

It pertains to a vast majority of car dealerships around the country!

Your own employees MUST hate doing business with you!

They take their own personal vehicles and get oil changes, tires, tire rotations, alignments, batteries and wiper blades at other places!

You have made it inconvenient for them to service with you. You don’t seem to value their business and your prices are too high!

They purchase New and pre-owned vehicles from other dealerships!

They feel unappreciated and they are scared to go through the “sales process” with your sales team!

Your own employees don’t feel comfortable doing business with your own dealership!

WHY????

This scenario plays out at a LOT of dealerships across the Country!

Employees won’t or don’t do business with you!

The accounting office doesn’t trust the sales department. The sales department thinks the service department charges too much for service. The service department thinks that the sales department wants too much for the vehicles.

It goes on and on and on and on………does it sound like YOUR store???

You need to be a true leader and make sure your employees see AND feel the value you are giving them to do business with you!

YOU NEED TO VALUE YOUR EMPLOYEES!

After all, they are the ones taking care of your customers!

You have to make sure that you have a clear cut set of policies that are transparent to all your employees in regards to doing business with your own dealership!

Don’t just proclaim you have “employee pricing”! Make sure that you give your employees that “little extra” to make them feel good about doing business with their own place of work.

Are you willing to extend your “employee pricing” to your employees immediate family?

Are you willing to give your employees “special incentives” to pass along to their friends in order to get their business?

Do you, as a leader, convey these policies on a regular basis with ALL EMPLOYEES?

You HAVE to make your employee your BIGGEST ADVOCATE for doing business in your store!!

After all…..if your own employees won’t do business with you…..who will???

It takes a true leader with great communication skills to make sure that ALL EMPLOYEES feel special!

And when the employees feel special, your customers will feel special too!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on October 10, 2011 in Archive of all blogs

 

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Go ahead….Embrace FAILURE!

Baseball is America’s game. It provides thrills, strategy, suspense, heroics and athleticism all in one.

As of the writing of this article, (September 22, 2011) the batting average for ALL Major League players stand at .255.

That translates into 255 hits for every 1000 at bats.

The player that has the highest batting average is Adrian Gonzalez of the Boston Red Sox. Mr. Gonzalez is currently hitting .340, or 340 hits for every 1000 at bats.

Adrian Gonzalez is also among the top ten highest paid players in ALL of Major League Baseball with an annual salary of $21 million dollars per season!

So the very best hitter in ALL of Major League Baseball…..FAILS 66% of the time!

Mr. Gonzalez gets paid $21 million dollars a season to fail 66% of the time! The rest of the players in Major League Baseball also make millions failing at an even higher rate!

If the average player hits .255, the average failure rate is 74.5%!!

I find it rather astonishing that these same figures translate directly into closing percentages on an automotive showroom floor!

Failure is part of the game whether you are playing baseball or closing deals on the showroom floor.

In order to succeed in either, you have to embrace failure!

Failure is the opportunity to begin again more intelligently!

When Adrian Gonzalez does NOT get a hit, do you think he sulks and whines about it??

NO!!!!

What Mr. Gonzalez does is analyze what just happened at that at bat.

  • He studies video of how the pitcher pitches to him and how he reacts
  • He studies his swing to see if there were flaws
  • He reads charts of what pitches the pitcher throws at certain times
  • He confers with coaches and mentors to help him get better
  • He doesn’t allow himself to get angry or upset
  • He practices, drills and rehearses relentlessly in an effort to get better

Mr. Gonzalez fully understands that he cannot get a hit every time he goes up to bat. He also understands he must embrace the failure and learn from it so the next time he goes to bat he does so with better knowledge and the correct attitude!

So now I ask the sales professionals in the room…..what is your batting average (closing percentage)???

Are you capable of raising your batting average to the highest in the dealership??

What will you do to raise your batting average???

Will you:

  • Study your own product knowledge?
  • Study the competitions product to know what they offer as compared to yours?
  • Practice rapport building?
  • Practice the steps on the road to the sale?
  • Practice overcoming the objection you have a hard time overcoming?
  • Know what your batting average is with all customers, i.e. first time customers, be-back customers, referral customers and repeat customers?
  • Practice your presentation skills?
  • Practice your demonstration drive route and conversation?
  • Choose to have the correct attitude every single day?
  • Not allow yourself to get down on yourself, angry or upset?
  • Allow YOUR coaches to help you get better?
  • Practice, drill and rehearse every single day without fail and no exceptions??

As you can see….failure is part of the game…..EMBRACE IT!

Learn from the failures and know that they are surely going to come!

They say you don’t drown by falling in the water…..you drown by STAYING in the water!

 

Don’t wait to get started on raising your batting average!

Only YOU can control your own outcome. Don’t wait for anyone to help you or get you started.

START YOURSELF…..NOW!!!!!

Only YOU know what your strengths and shortcomings are!

Attack your shortcomings like Adrian Gonzalez attacks the baseball!

You will see your batting average rise and your income soar!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 22, 2011 in Archive of all blogs

 

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Your customer appraising their own trade via KBB!

Kelly Blue Book, the self proclaimed “The Trusted Resource” is used by consumers every day!

According to KBB’s own site stats, “Over 13+ million visits generate more than 35 million pricing reports every month”

THAT is a lot of visits!

Have you ever had a customer come into the dealership with information from KBB in regards to their trade-in that might not be accurate?

Did the customer choose the wrong model, the wrong equipment or the incorrect condition for their trade?

What if you let the customer appraise their own vehicle using KBB with your assistance?

What better way for your management team to build rapport and trust with your customer, than to let the customer be a part of the trade appraisal?

Your Salesperson, Sales Manager and your Pre-Owned Manager can all be a part of this process!

Instead of doing a “silent walk-around” of the trade, get your customer involved in the process!

After all, if the customer appraises their own vehicle, it would be difficult for them to disagree with the results!

Here is the process that I have used thousands of times to perfection.

  • Utilizing a clip board, have blank copies of KBB’s “Quick Condition Quiz” (examples shown in this blog) attached
  • Escort your customer to their trade-in vehicle
  • Ask the customer for assistance by handing them the clipboard to fill out the “Quick Condition Quiz”
  • Do a full and complete “walk around” of the trade with the customer
  • Get the customer interactive by checking all of the equipment on the trade.
  • Check all lights, (headlights, tail lights, flashers, back up lights…etc)
  • Check tire tread depth and pressure
  • Check all interior equipment, i.e., power windows, power locks, audio equipment, navigation, DVD….etc…..
  • Check all exterior body panels
  • Check all interior seats and carpeting for stains or wear
  • Invite the customer to go on the “operational drive” of their trade to make sure the vehicle performs correctly

Utilizing this process allows you to ask the customer questions about their vehicle. You can ask the customer about all of the service records of the vehicle and when was the last time they had the vehicle serviced and what was performed at that service.

Upon the customer filling out the KBB “Quick Condition Quiz”, invite your customer to input the information themselves into KBB.com

NOW….let KBB determine what “condition” the vehicle is in!!

Here is where the customer proceeds to fill out exactly what was checked off on the sheets on the clipboard. There are four sections to go through. Exterior, Interior, Mechanical and Miscellaneous.

Now you have let KBB determine the condition of the customers trade-in!

By utilizing the “Quick Condition Quiz”, the dealership AND the customer have a trustworthy and transparent way of determining the value of the trade-in.

The Dealership can then use the “KBB” value less any reconditioning costs that you and the customer have reviewed in the walk around of the trade-in, i.e., tires, brakes, body work, services and detailing.

Letting your customer appraise their own trade builds instant rapport and trust so that you have a better chance of closing the deal!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 19, 2011 in Archive of all blogs

 

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Why are you “Laboring”?

First of all, Happy Labor Day weekend to everyone!

Now…..why are so many of you “laboring” so hard out there?

Why is it that so many managers today have to do more with less, and get better results from limited resources, more than ever before??

All of this while many companies are maintaining or increasing their levels of productivity and quality with fewer people, but with people who are better selected, better organized, and better managed??

It all comes down to 2 simple principles.

Rule number one: Your life only gets better when you get better.

Rule number two: Your people only get better when you get better.

How can you lead anyone till you first lead yourself?

How can you motivate someone else till you first motivate yourself?

How can you inspire someone else till you first inspire yourself?

Stop “laboring” around and start making yourself someone that people want to follow, get motivated and inspired by!!

If you don’t get yourself better every single day, without fail with NO exceptions, you and your team will “labor” your way through life!

STOP “laboring” and take ACTION NOW!

And……make sure you grill enough hot dogs for everyone on the team!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 2, 2011 in Archive of all blogs

 

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Knock yourself Unconscious!!

When we all first started our careers in the automotive business, we began to learn the basics of our jobs.

We all learned different skills such as, greetings, fact finding, product knowledge, the steps to a sale, word tracks, phone skills, prospecting and networking skills, closing skills, follow up skills and so on.

We all got better by practicing, drilling and rehearsing each and every day, without fail and no exceptions! This is what makes us the professionals that we are today.

When someone new comes into our business, I always try and break down the “4 steps of learning” to help them better understand what is ahead of them. By understanding HOW a human being learns a new skill, a person that is trying to understand all of the ingredients it takes to be proficient in their new job, can break it down a bit easier.

The traditional view is that learning a skill is divided into four stages. The four stages are;

Unconscious Incompetence

Conscious Incompetence

Conscious Competence

Unconscious Competence

First there is unconscious incompetence. Not only do you not know how to do something, but you don’t know you don’t know. Never having driven a car for example, you have no idea what it is like. So you start to learn. You very soon discover your limitations. You have some lessons and consciously attend to all the instruments, steer, coordinate the clutch, and watch the road. It demands all your attention, you are not yet competent, and you keep on the back streets.

Next is the stage of conscious incompetence when you grind the gears, over-steer and give cyclist heart attacks. Although this stage is uncomfortable, (especially for cyclist), it is the stage when you learn the most.

This leads you to the stage of conscious competence. You can drive the car, but it takes all your concentration. You have learned the skill, but have not yet mastered it.

Lastly, and the goal of the endeavor, is unconscious competence. All of those little patterns that you learned so painstakingly blend together into one smooth unit of behavior. Then you can listen to the radio, enjoy the scenery and hold a conversation at the same time as driving. Your conscious mind sets the outcome and leaves it to your unconscious mind to carry it out.

These are the 4 steps of learning a new skill.

In order to become a true professional, we ALL must go through these 4 steps.

That is why I encourage you to “knock yourself unconscious”!!!

Practice, drill, rehearse and knock yourself unconscious every day!!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 1, 2011 in Archive of all blogs

 

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A gift wrapped box of Personal Development!!!

For most organizations…the process of interviewing…hiring…and training a new employee…doesn’t last long…

Most organizations feel that they have hired a competent individual…and the individual will inspire themselves to learn and grow…

The sad part is…organizations expect ALL employees to come out of a pretty little gift-wrapped box…with all of the knowledge and discipline…to go forward…

All the organization needs to do…is to take that individual… out of that gift-wrapped box… and put them in place…

This is why a lot of companies fail to develop talent…and are constantly searching for the next… pretty little gift wrapped box…

Organizations need to personally develop all of its employees…

Not just on the skills that are needed for performing their jobs…but skills that help them expand their lives…

Skills that help the employee become a better all around person…and an asset to the company…

Does your organization inspire its employees…to expand and grow their lives??

After all…what are the employees working toward??

What are there personal aspirations??

What kind of life does the employee want to live…outside of the workplace???

Here are 7 steps…that you can present to your employees…to help them get a better understanding of how to enrich their lives…

# 1 – A desire to see or do something new…

We are all looking to break out of the doldrums…to go somewhere we have never been before…or do something we have never done before…

Take some time to experience something new….

# 2 – A desire to see or do something grand…

Do you think anybody would go and see the “Tiny” canyon??…NO WAY…

But hundreds of thousands of people go see theGrand Canyon…

What GRAND thing do you have planned for your life…

Make it big…you only go around once…

# 3 – A desire to learn….

Are you involved in anything that causes you to continually learn and grow?

Are you reading any books…listening to any audio…watching any video?

How can you possibly go forward in life…using the same skill sets you learned years ago?

# 4 – A willingness to be spontaneous…

If life feels boring or the same everyday…you aren’t willing to just sometimes…go with the flow…and do something completely out of character…

Now…I’m not talking about anything that is illegal…immoral…or unethical…

I’m talking about just letting yourself go in the moment…and feel uninhibited…

It could be liberating…

# 5 – An expectation that there will be breakdowns…

In the movie Forrest Gump…Forrest says it perfectly….

“life is like a box of chocolates…you never know what you are going to get”…

Not everyday…or every situation is going to work out perfectly in your life…

Know this going in…and it won’t wreak havoc upon you when it happens…

When you hit the wall…don’t splatter…learn to bounce…

# 6 – Focus on fun….

Whatever the adventure is…we usually expect to have fun…don’t we?

Your entire life needs to have that same feeling…

You have 2 choices when you get up every morning…you can either engage life and have fun…or let life run you over and be depressed…

What do you choose???

And lastly…you need to have a clear destination…

Ultimately…our adventure usually has a clear destination…

It may be the top of the mountain…or it may be getting the entire family together at a resort…

Whatever it may be…have a clear destination…a clear goal…it’s what gives us all… a little purpose…

Personally develop the people in your organization…it will inspire them…

And if you have inspired people…your organization will go far…

To view a video of this blog, please go to the following link:

Personal Development – Jim Kristoff video

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 31, 2011 in Archive of all blogs

 

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Are you SERIOUSLY kidding me??????

One of my mentors and fellow DealerElite.net member, Mr. Dave Anderson, started one of my favorite articles with this paragraph;

“This article will offend far more than it inspires and quite frankly, I could care less. Political Correctness has gone too far. It’s run amok. It’s draining our country’s soul and debilitating corporate cultures. It’s time for leaders in business, religious and political sectors to dig deep, find their nerve and reverse the onslaught of political correctness that is creating mediocrity in business and feigned tolerance in society. In other words, it’s time to start telling it like it is again, to stop dancing around the tough issues and meet them head on. It’s time to worry less about offending and pandering to those in the minority and focus more on what gets the job done.”

In the name of “political correctness”, our culture has lost its way!

Isn’t it time we simply started telling the TRUTH again? STOP being “P.C.” and let’s get the job done!

Mr. Anderson goes onto say;

“The sham of P.C. is that it is done under the guise of tolerance and sophistication, when in fact; it’s simply the coward’s way out. It’s easier to let people play the victim, to allow them to blame the world and to shirk responsibility for their miserable lives. But the hard fact is that not everyone has earned nor do they deserve the same opportunities, recognition or resources. While all have equal value as human beings, there are some people who add far less value to society and business than others yet they fight for more in courtrooms and boardrooms based simply on the fact that they belong and think they are owed more, not because they accomplished and earned more.”

Are you serious about life and your future?

STOP making excuses for your own shortfalls!

You can either LEAD YOURSELF….or you will be led by others!

If you don’t like your current situation in life, whether it is work oriented, politically oriented or personally oriented……CHANGE IT!

You HAVE to make yourself accountable for:

  • Investing in your own personal development! Because if you don’t invest in yourself….no one else will…..
  • Holding YOURSELF accountable for your own situation! The ONLY one holding you down is yourself!
  • Doing everything in your life, legally, ethically and morally correct! Just simply do the RIGHT thing!!!
  • Drive yourself to be the BEST every day! That’s EVERY DAY, WITHOUT FAIL, NO EXCEPTIONS!
  • Winning! Stop making excuses…..excuses are just a “reasoning of failure”

STOP KIDDING YOURSELF!!

Go FORWARD and CONQUER!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 30, 2011 in Archive of all blogs

 

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Can you balance Work and Life???

Balancing work and life…..

This is a hard equation for some people to handle…

There are some that believe… you need to work 80 hours a week to advance your career…

And while working hard… is a trait that we all want to be associated with…you have to maintain a work – life balance…

Here are some startling facts:

Health care expenses are almost 50% higher for workers who report high levels of stress…

People who experience work/life imbalance…are three times more likely to suffer from heart problems…infections…injuries…mental health problems…and back pain…

And they are five times more likely to suffer from certain cancers…

Workers who have to take time off work because of stress…anxiety…or a related disorder…will be off the job an average of 20 days out of the year…

These statistics show…that work/life balance is an important…and costly issue for both the organization…and the individual…

So…how do you balance this work/life thing???

First of all…the leaders in your organization… need to take the time…to fully engage the employee…on exactly what the responsibilities…expectations…and goals of the organization are…

Then give the employee constant feedback…and a complete review…so that he or she knows exactly where they stand and how they are doing…

Without a clear cut…black and white playbook…most employees… do not fully understand what needs to be accomplished…

When an employee does not clearly understand…it can lead to high stress…and an imbalance in their lives…

Some employees choose to deal with this stress…by just not showing up to work…

They will call in sick…or take additional personal days…just to deal with their stress…

In these days of companies…leaning out…or working with shorter staffs…absenteeism…can be a problem…

These types of employees…show the most dissatisfaction with their jobs…have negative views about the organization and it’s leaders…and generally…are not an asset to the organization…

And although an individual must take responsibility for their own actions…are YOU…as an organization…helping the employee attain… a work/life balance??

And let me emphasize…its stress management…not stress reduction…that an organization needs to help an employee deal with….

It is not possible to remove stress from your life and business…because stress is a natural by product of change…and change is constant…

This is why it is so important…for your organization…and your leaders…to provide the employees with all of the tools they need…not to eliminate stress…but to handle stress more effectively…

If you give your employees…a clear cut…black and white playbook…and engage in communication and feedback…

You will have an employee… that has a full understanding… of not only their own responsibilities…but the goals and aspirations of your organization…

A confident and engaged employee…will have more satisfaction at work…which will lead to increased satisfaction at home and in life…

Believe me…most employees already know what to do with the own time…

By making their time at work…less stressful…they will have a chance to enjoy that time with family and friends…

To view a video of this blog, please go to the following link:

Balance Work and Life – Jim Kristoff video

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 29, 2011 in Archive of all blogs

 

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Winning Attitudes!!!

WINNING ATTITUDES

 

“The reason most people never reach their goals is that they don’t define them, learn about them, or even seriously consider them as believable or achievable. Winners can tell you where they are going, what they plan to do along the way, and who will be sharing the adventure with them.”
Denis Waitley

 

“The man who can drive himself further once the effort gets painful is the man who will win.”
Roger Bannister

 

“Only a man who knows what it is like to be defeated can reach down to the bottom of his soul and come up with extra ounce of power it takes to win when the match is even.”

Muhammad Ali

 

“Winning is not a sometime thing; it’s an all time thing. You don’t win once in a while, you don’t do things right once in a while, you do them right all the time. Winning is a habit. Unfortunately, so is losing.”

Vince Lombardi

“Nobody remembers who came in second.”

Charles Schultz

 

“If winning isn’t important, why do we spend all that money on scoreboards?”

Chuck Coonradt

 

“Ever notice that people never say “It’s only a game” when they’re winning?”

Ivern Ball

 

“There are only two places in this league: first place and no place.”

Tom Seaver

 

“It’s not whether you get knocked down: it’s whether you get up.”
Vince Lombardi

 

“If you’ll not settle for anything less than your best, you’ll be amazed at what you can accomplish in your lives.”

Vince Lombardi

 

“Winning isn’t everything, but the will to win is everything.”

Vince Lombardi

 

“There is no victory at bargain basement prices.”

Dwight David Eisenhower

 

“Your ability to be a winner 100 percent of the time is based upon giving up the notion that losing at anything is equivalent to being a loser.”

Dr. Wayne W. Dyer

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 28, 2011 in Archive of all blogs

 

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“From 1 customer to 10,000 customers in 60 seconds or less!”

Networking and prospecting. It’s something that is a lost art in the Automobile business today.

Back in the 1980’s, when I began my career in the automobile business, I used a “tickler file”. A “tickler file” was a series of 5X7 index cards that I used to keep track of my customers. I separated them using three different files. One file was sorted January through December. The second file was sorted by the number of days in the month, 1-31. The last file was sorted alphabetically, in case I needed to look up a certain customer quickly. It took a lot of time and effort to set up and sort these cards on a daily basis. I made my follow up phone calls based on these cards and I also mailed flyers out to these customers on a regular basis. It kept me in contact with my entire database of customers and allowed me to prospect new business. I spent several hours a day sorting, searching, calling and mailing these customers in an effort to generate additional business from the people that I had already done business with.

With the advancement of computers in the 1990’s, the computer generated “CRM” was born. These Customer Relationship Management tools were and are great for doing the daily tasks of sorting, calling and mailing current opportunities along with keeping in touch with your database of “sold” customers. In today’s automotive climate, one would be lost without a “CRM” tool.

The problem with the “Tickler file” of old and the “CRM” tool of the present, was and IS utilization of the information to network and prospect to perspective new customers. The Dealership relies on the Salespeople, Sales Managers and BDC’s to contact, call, mail, e-mail and text on a regular basis to generate more business. And while it is imperative that you do all of that activity, how can you market and advertise to all of your client’s relatives and friends? Sure, your client can talk about the great service or sales experience that they had at your dealership at a family and friends gathering. Your client can tell all of the people they work with about their great experience. But how can you impact ALL of their friends and family with a positive and lasting message??

What’s the answer? Social media!

Now let’s talk about one person’s, “circle of influence”. Your “circle of influence” is all of the people you speak with and interact with on a regular basis. Your “circle of influence” can be your family, your friends, your co-workers or even someone you do business with on a regular basis. You “influence” ALL of these people by relaying your experiences, good or bad, on what transpired in your life.

Let’s say you had a great meal and great service at the new restaurant that opened in town. The food was fantastic and the service was unbelievable! You would then tell all of the people in your “circle”, thus “influencing” them in a positive way that they should go to this restaurant. What if the opposite type of experience happened? You had a terrible meal and the service was lousy. You again would tell everyone about your experience in a negative way.

The size of an individuals “circle of influence” can be wide ranging. It can range from a small circle of 50 or so individuals to well into the 1000’s of people that one interacts with on a regular basis. It all depends on the size of someone’s family, the amount of friends they have or the size of the Company they work for.

For the sake of this article and “easy math’, lets use a total of 100 people that an individual has in their circle of influence. (How many “friends” do you have in your Facebook account?). If each individual has 100 people in their “circle of influence’ and each of those 100 people had 100 people in their “circle of influence” you have the ability to touch 10,000 people, (100 x 100 = 10,000) consistently.

By using Social Media to market and advertise, you can go from one customer to 10,000 in an instant!

The power is YOURS to engage these people!

This article is from my contribution to the publication, “The Social Dealership”

Here is a link to the article in the publication:

http://socialdealershipmagazine.com/the-social-dealership/september-2011-issue/

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 25, 2011 in Archive of all blogs

 

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The Vision…..

To be able to hold yourself and your team accountable for any situation….you first have to get everyone… TO SEE THE VISION…..

What is the vision??

It is what the ULTIMATE outcome of any project or goal….looks like…

You have to be able to put everyone’s egos aside….including your own….. and see what has been successful and what has failed….

Now…..this… is not an easy task for most people.

The first step to getting your team to see the vision…. is to make sure that the project or goal has been THOUROUGHLY discussed…….. and EVERYONE knows WHAT the ultimate goal looks like.

Let me repeat…..

The first step to getting your team to see the vision…. is to make sure that the project or goal has been THOUROUGHLY discussed…….. and EVERYONE knows WHAT the ultimate goal looks like.

Sounds simple huh???

Most of the time people don’t make common sense….common practice.

To see the vision….. you have to remember……there are always two sides to every story…..but just one set of facts….

So put the facts on the table. You have to get the entire team… to see what has worked well… and what has failed.

You can’t allow someone… to NOT see… that they may be… the cause of the situation…..themselves

If there is joint accountability and joint teamwork……the project or goal is headed on the fast track….

But the first step….. is for everyone to see what that ultimate goal looks like.

Everyone needs to know what resources are needed…

Everyone needs to see what kind of timeline the project needs to be completed in…

Everyone needs to understand their individual responsibilities.

Everyone needs to know what budget constraints they need to follow….

And everyone needs to understand that there needs to be constant communication throughout the entire project….

It all starts with the vision….

But the vision needs to be explained,…. laid out,…..thought out,…..talked about,…and above all…..thoroughly UNDERSTOOD by ALL members of the team…

If you have one person that doesn’t see the vision thoroughly……..the project will stall or possibly fail…

Most times when a project fails….it is because not everyone understood what the ultimate goal looked like……

To hold people accountable throughout a project….you first have to make sure that everyone understands what that ultimate goal looks like….

People only see what they are prepared to see….

Vision without action….is a dream

Action without vision….is a waste of time….

Action with vision…..makes a positive difference….

Make sure the vision is clear before you start to hold anyone accountable….

To see a video of this blog, please go to the following link;

Jim Kristoff video – The Vision

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 24, 2011 in Archive of all blogs

 

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Are you ready for a BDC that does it ALL?? (Part 1of 2)

Does your BDC actually retain and develop business??

Are you ready for a BDC that does it ALL??

A BDC that actually Retains and Develops business for the store?

Are you ready for a BDC that goes well beyond simply handling incoming sales phone calls and sales internet leads?

Are you ready for a BDC that handles EVERYTHING in the store?

Are you ready for a BDC that handles ALL incoming Sales, Service, Parts and Body Shop calls, e-mails and texts?

Are you ready for a BDC that handles ALL outgoing Marketing efforts, Retention efforts, Customer Satisfaction efforts and Data mining?

Has this ever happened to you….??

You call a business to get a question answered.

Do you have to press “1” for this and “2” for that and so on…??

How irritated are YOU when you have to hit the prompt number…. only to wait again for yet another prompt…. to define your question to then go to another prompt…..UGH!!!!

Do you then just press “0” and beg for a live body to speak with??

Are you completely irritated before you even begin to speak with someone?

And by the time you do get to speak with someone, are you receptive to what they have to say??

In today’s “instant gratification, no patience” world, how long would YOU put up with not getting your questions answered?

What has happened to providing a “real” customer interaction with someone at the business that can handle any and all questions a customer may have?? And I am speaking of handling ALL questions….Sales, Service, Parts, Body Shop….etc…..

I am proposing that you do away with just having a phone receptionist and have your BDC handle ALL incoming inquiries.

If you have the phone receptionist “transfer” the call to that particular department, what happens when everyone is busy and they can’t take the customers call?

Does it bounce back to the receptionist? Do you then take a message?

Does the customer leave a “voicemail” for someone to answer in the specific department?

How long does it take for someone in that particular department to get “back with” the customer?? AND…most of all….don’t we want the people that are in their respective departments to handle the customers that are live and in front of them??

If the concept sounds expensive to implement, take a look at how many customer retention leaks you have going on at your Dealership now, and how much money you are throwing down the drain!!!

How many customers will you frustrate, not sell to, not retain and then lose to your competition?

How many of those frustrated and angry customers will tell everyone they know about their bad experience?

Will these unhappy customers give you bad reviews on DealerRater, Yelp, Google or any of the social networks such as Facebook, Twitter or Google +?

Unhappiness can go viral…..QUICKLY!!

STOP spending the majority of your marketing and advertising dollars in “traditional” marketing and advertising! What good will it do you if you advertise and market them into your dealership and then spend NO money or take NO action in trying to RETAIN them??

Think about it, if you were able to retain a VERY LARGE percentage of customers you have done business with, how many LOYAL customers would you have?

Take a look at your Service absorption percentage. Why are some Dealerships OVER 100% Service absorption? Wouldn’t it be nice to have ALL the bills paid before you sell your first New or Used vehicle?

The simple truth is….you can make this concept a reality……

You CAN be the Dealership that everyone wants to do business with!!

Make your business look like this:

Most towns have one…A legendary local business… that consistently attracts people from miles around…

It’s a place that the locals proudly bring visiting relatives and friends to….

The place that’s always jumping with turbocharged workers and lines of delighted customers…

Even while nearby competitors are struggling just to stay in business…

It is a highly successful business…where it is difficult to get a job there…all the employees are thoroughly trained…and all the employees wear a smile…and share a laugh…

Does this describe your organization??

In part 2 of this article, we will get into the specifics of what the BDC will do to retain and develop business for each department in the dealership!

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 


 
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Posted by on August 18, 2011 in Archive of all blogs

 

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Favorite Quotes

FAVORITE QUOTES

 

Once we rid ourselves of traditional thinking
we can get on with creating the future. 

James Bertrand 

One of the nice things about problems is that a good many of them do not exist except in our imaginations. 

Steve Allen

Luck is what happens when preparation 

meets opportunity. 

Elmer Letterman

The task of the leader is to get his people from where they are
to where they have not been. 

Henry Kissinger

I am a great believer in luck, and I find the 

harder I work the more I have of it. 

Stephen Leacock

I never give them hell. I just tell the truth, 

and they think it is hell. 

Harry S. Truman

Character may be manifested in the great moments,
but it is made in the small ones. 

Phillips Brooks

You cannot discover oceans unless you have 

the courage to leave the shore. 

Successories

Am I not destroying my enemies
when I make friends of them? 

Abraham Lincoln

Lead, follow, or get out of the way! 

James Lundy

Kind words can be short and easy to speak, 
but their echoes are truly endless. 

Mother Teresa

Change your thoughts and you change the world.

Norman Vincent Peale

Do, or do not. There is no try. 

Yoda

I am easily satisfied with the very best.

Winston Churchill

Those who restrain desire, do so because theirs is 
weak enough to be restrained.

William Blake

There is no limit to what can be accomplished when no one cares who gets the credit.
John Wooden

You’re either part of the solution or part of the problem. 
Eldridge Cleaver

What separates the winners from the losers is how a person reacts to each new twist of fate.
Donald Trump

You don’t drown by falling in the water; 
you drown by staying there.
Edwin Louis Cole

If you keep on doing what you’ve always done, you’ll keep getting what you’ve always gotten.
Kenneth Blanchard

The greatest unexplored territory in the world is the space between our ears.
William O’Brien

Even if you’re on the right track you’ll get run over 
if you just sit there.
WillRogers

Success isn’t permanent and failure isn’t fatal. 

Mike Ditka

Whether you think you can or think you can’t 

– you are right. 

Henry Ford

The best things in life aren’t things.

Art Buchwald

If you tell the truth you don’t have 

to remember anything. 

Samuel Clemens

If you empower dummies you get bad decisions faster!

Rich Teerlink

Watch your thought, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character,
Watch your character, it becomes your destiny.
Frank Outlaw

All men dream, but not equally. Those who dream by night in the dusty recesses of their minds 
wake in the day to find that it was vanity; but the dreamers of the day are dangerous men, for they may act on their dream with open eyes,
to make it possible.
T. E. Lawrence

Some people make things happen, Some watch things happen,
while others wonder what happened.
Successories

Winning is a habit. Unfortunately, so is losing.
Vince Lombardi

There are no secrets to success. It is the result of preparation,
hard work, and learning from failure.
Colin Powell

… as they say in Texas … it ain’t bragging if you do it.
Lee Raymond

After all is said and done, there is far more said than done.
Belasco & Stayer

We don’t want to rub the edge off everybody to the point that the whole place is round.

Jack Welch

Somebody’s got to be able to say. “cut the crap” – there’s a customer on the phone.”
That somebody is you.
Terry Neill

You can’t have everything. Where would you put it?
Steven Wright

A fool always finds a greater fool to admire him.
Nicolas Boileau

Failure is not falling down, but staying down.
Mary Pickford

Change is inevitable. Growth is optional.
Kenneth Blanchard

You may have to fight a battle more than once to win it.
Margaret Thatcher

You can observe a lot just by watching.
Yogi Berra

Change is the law of life. And those who look only to the past
or the present are certain to miss the future.
John F. Kennedy

The more you learn, the more acutely aware you become of your ignorance.
Peter Senge

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on August 11, 2011 in Archive of all blogs

 

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Great Leaders know it is ALL about the people!

Great leaders understand more than anything that it is ALL about the people…..

The people… are the driving force of any organization…..

Don’t believe it???

Go ahead and hire some bad ones and let me know how that works out…..

Seriously though….great leaders understand that they need to build professional relationships with each and every one of the employees….

Now…..I’m not talking about “best friends” kind of relationships….

I am talking about building a professional relationship with each person.

Great leaders find out exactly what motivates each individual…..

Every single person in this world has a different “map” of how they are put together……

People are raised in different parts of the Country….with different parents….who by the way have their own maps….

People are raised in different religions….

in different cultures….

With different friends….

Have different interests….

and most importantly…..

all have different driving forces of why they get up out of bed every morning..

Great leaders have interaction with the people…… every day…..great leaders find out what makes that individual…”tick”

Great leaders understand that by building rapport in a professional relationship…..that leader can then leverage that employee by giving them the proper feedback in a way that will be most receptive to that employee…

Think about it….

Some people love the recognition…

Some people love the challenge …

Some people like the certainty that goes with a particular project….

Some people just want to feel that… they “belong”

Some people want to continually grow….

You see….different motives… and different emotions…. drives all of us in what we do.

While figuring all of this out may seem to be a little difficult to do…..I know one thing…

If you ask a person exactly what they are thinking and how they are feeling….they will tell you…

But you first have to build a culture of honesty…..respect and integrity with that individual….

If you set the expectations clearly….and high enough….

Provide the employee with ALL of the tools and training that is necessary to perform the task….

And THEN…..give straight forward and honest feedback…..you will earn that individuals respect and trust….

As a leader….it is your job to mentor and train the leaders of tomorrow….

It starts by understanding the employee….understanding what their own individual driving motive is…

And then nurture it and watch it grow….

Your organization will be a better place and you as a leader will be fulfilled…..

To see a video of this blog, please go to the following link:

Jim Kristoff.com – Great Leaders know it is ALL about the people

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 You can follow me on:

 My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 27, 2011 in Archive of all blogs

 

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You CAN’T Lead others…….TILL you Lead YOURSELF

What have you done to lead yourself these days???

Have you read any books??

Gone to any seminars??

Listened to an audio presentation??

Too many times we take what we have learned years ago and continue to apply it to today’s world.

That philosophy…… is simply not going to work.

Take a look around. We are living in an age where change happens so fast that we sometimes don’t even notice it. The age of technology is moving at warp speed.

If you are trying to run your life today based on what you learned years ago……you are behind the times.

Think about it, as little as 10 years ago, the newspaper was still the best advertising medium……NOW??…..well the newspaper is nearly obsolete.

And Television??? I still remember when we only had 4 stations to choose from.

Then we got cable TV and now??……Satellite TV gives you about 1000 options.

How about radio?? We now have satellite radio that can give you the traffic conditions of a place 3000 miles away, if you care to know….

The point is….. Too many people and leaders go on through life with the same skill sets that they learned many years ago. They don’t take the time to “update” their own personal profile.

In order to lead others, you need to lead yourself.

We are living in the information age……and there is SOOO much information out there!

There are literally hundreds of websites that can give you insights on nearly any subject imaginable. From leadership to success to motivation and many, many more….

I believe in taking an hour….an entire hour every day and reading something or watch something or listen to something that is going to make me a better leader and a better person.

What if you just took 15 minutes a day…. 4 times a week???

C’mon…..I know you have 15 minutes to spare in the day. Either in the car or in front of the TV or in front of the computer…

That would add up to an hour a week and 52 hours in a year.

52 hours……. of advancing your life??

It’s a discipline, but one discipline that you must do in order to lead yourself to the next level. It is the only way you are going to be able to lead others to that next level…

This is a discipline that you MUST pass on to those you lead.

Your job as a leader is to constantly improve those around you. If you are not improving yourself everyday, how can you expect others that you lead to do so??

You need to be able to look at the people that you lead and say this:

We will train you and invest in your development… but we also expect you to invest in yourself.

In fact, if you don’t invest in yourself… why should anyone else?

These are words to live by………….

To see a video of this blog, go to;

http://jimkristoff.com/Videos/Leadership/YoucantLeadOtherstillyouLeadYourself/tabid/74/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 8, 2011 in Archive of all blogs

 

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Go ahead….make a mistake!!

Is making a mistake…a bad thing??

Lots of people think… that mistakes are bad…but in reality…making mistakes…is a good thing…

Making mistakes are a good thing…because it shows you are willing to go forward…and take a chance…with a task or problem….

Remember…to get… what you have never gotten…you have to do…what you have never done…

In an effort to solve any task or problem…you have to be willing to take some risks on making mistakes…

You know the expression… “It’s easier to get forgiveness than ask permission.”…

Well, it’s true…

Good leaders don’t wait for official blessings… to try things out.

They’re prudent… but not reckless.

But they also realize a fact of life in most organizations…

If you ask enough people for permission… you’ll inevitably come up against someone… who believes that it is their job… to say “no.”

Less effective managers… endorse the sentiment…If I haven’t explicitly been
told yes… then I can’t do it…

Whereas the good managers believe…If I haven’t explicitly been told no…then I can.”

There’s a world of difference between these two points of view…

If it ain’t broke… don’t fix it…is the slogan of the complacent…the arrogant…or the
scared…

It’s an excuse for inaction…a call to non-arms.

It’s a mind-set that assumes…or hopes… that today’s realities will continue tomorrow in a tidy…and predictable fashion.

This is pure fantasy…

In this sort of culture… you won’t find good
people… who pro-actively take steps…to solve problems as they emerge…

And while making mistakes is a good investment…it is only a good investment…when you learn from them…

Repeating the same mistakes…is careless and reckless…

It simply shows that you are either…not paying attention…or you don’t care…

And if you don’t pay attention…or you don’t care…you won’t be long…for any organization…

You have to be willing to take risks…and make mistakes…

Risk taking managers…bring out the best in people…

Because the reins are loosened up…and that creates…experimentation…creativity…and added teamwork….

Risk taking managers believe…that it is better to shoot themselves in the foot…than have the competitor…shoot them in the head…

Managers…that are willing to take risks…are not attached to the way things have always been done around here….kind of attitude…

Risk taking managers…are the leaders in today’s world…

Because they move fast…empower others to take chances…and leave their comfort zones behind…

So are making mistakes a good thing???

They sure are….

But only if you create a culture of taking risks and making mistakes…

And then LEARN from your mistakes…and not repeat them…

Making mistakes…give it a try….

To see a video of this blog, go to;

http://jimkristoff.com/Videos/Motivation/MistakesandwhytheyareGood/tabid/107/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 7, 2011 in Archive of all blogs

 

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The Three Happens

In my 29 years of retail experience…and in coaching…literally…thousands of individuals…

I have come to notice… an individual will fall into one of three categories… of happens…

And that is H-A-P-P-E-N-S…happens…

A person will either…MAKE things happen…

Or they will…WATCH things happen…

Or…they will look around and ask…WHAT HAPPENED???

Now obviously…there is a clear and distinct difference… between all three types of these individuals…

Why is it that some people make things happen…while others watch things happen…and some still can’t figure out what happened??

I believe it comes down to… how much a person genuinely… cares…

Cares about their career…

Cares about their families…

Cares about their lives…

Cares about how they are perceived…

You see…you can’t teach…coach or train…caring… in an individual…it pours out of them naturally…

It comes from a strong upbringing…and parents that have taught them values…and morals…

It is the one trait that I look for…whenever I am interviewing someone for a position…

Because…if the individual cares…

They will care about their careers…and be diligent in their quest to become better at their jobs…

They will put in the time and hard work…it takes… to advance their careers…

They will always arrive on time…and work the extra hours if needed…

They want to be a valued member of the team…

And if the individual cares about their family…they will always want to provide the very best they can for their families…

They will care about providing a nice home…

They will care about providing…clothing…food…and fun for their families…

They will want the best for their families…and always try to exceed their family’s expectations…

They will care about their lives…their quality of life…going on nice vacations…always having nice things…quality things…things you have to work hard for…

Caring about another human being…and then reaching out to lend a hand to another human…if needed…

You see…the people that MAKE things happen…are the ones you want in your organization…

They are good human beings…that care…

And if they care…you can give them all of the tools and training for success…

Because they will care about making sure… they learn how to use the tools to their best advantage…

They will care about absorbing ALL of the training… you are about to give them…for they will apply this training…to their jobs…and succeed greatly…

So do you wonder why some people…make things happen…while others watch things happen…while others still…have no clue as to what just happened???

It all comes down to a simple trait…called…caring…

If you surround your organization…with people that care…YOU…will succeed beyond your wildest dreams…

To see this on video, click on the following link;

http://jimkristoff.com/Videos/Motivation/TheThreeHappens/tabid/110/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

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DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 2, 2011 in Archive of all blogs

 

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