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Are you executing your processes???

How can you make sure that the processes you have throughout the dealership are executed every time….. and with every customer?

This has been and still remains one of the toughest things to get accomplished in the dealership.

Every dealership throughout the country has their own processes and procedures when it comes to selling and servicing their customers.

Every dealership has slightly different “steps to the sale” in regards to selling a customer a new or pre-owned vehicle.

Every dealership has their own processes on what transpires in the Service lane.

Every dealership has their own “playbook” on how they want their customers handled.

So how do you get your employees to execute this “playbook” each and every time with every customer??

You need to build a “video” library of ALL of your processes so that each and every one of your employees know exactly WHAT you want executed and HOW you want it executed.

In this video library, you need to “role play” each and every scenario in every step in every process.

Take each step in the “road to the sale” and have your management team role play exactly how you want your salespeople to execute these steps!

Take all of the processes in your Service Drive and video each one so that your employees flawlessly handle each and every step.

In building your “video library” of training material, you can give your employees the confidence and competence to succeed! Otherwise you leave the employee to “interpret” what your processes are.

By having this video library you build efficiencies and consistencies throughout the customer interaction. An efficient and consistent process is very important to having customer satisfaction AND customer retention!

Once you have this video library of every step to every process, have some fun by having your employee’s video role play each step.

There is no better training tool than seeing yourself execute a process. Every professional sports team in America utilizes “game film” to help train their team to see what they executed well and where their opportunities lie.

In building a video library of your processes, it provides a tool that your employees can utilize to sharpen their skills on a daily basis. It also provides a new employee ALL of the information that they will need to succeed and “get them up to speed” in your dealership!

Build your “core” process video library TODAY!!!

Your employees, customers and profits will ALL benefit!!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on November 10, 2011 in Archive of all blogs

 

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“The formula for MAXIMUM R.O.I. in Social Media!”

There is a rather simple formula when it comes to getting the MAXIMUM return on your investment in Social Media.

It’s so simple…..it might overwhelm you!

And while the formula is simple…..the actual implementation is the hardest part!

The formula???????…………….”Embrace it”…….

That’s the ENTIRE formula…..”embrace it”

That’s right!!…….go ahead and “embrace” social media!

Most Dealers and dealerships are scared to death to go ahead and try!

BUT…go ahead…..”Embrace it”!!!

Let’s start with the Sales Department.

We would ALL love to have an entire showroom floor filled with salespeople that could sell 20-25 units a month without EVER having to take any floor traffic.

Some dealerships have these salespeople already! Salespeople that have their own book of business and continue to sell their 20-25 units in good times and bad.

How do these salespeople accomplish this month after month??

These salespeople do an excellent job of calling their customers, following up, sending birthday cards, holiday cards and keeping them abreast of all the latest incentives, deals and new models that are coming out!

These salespeople become the customers “friend” in the car business!

Now what if you could get your ENTIRE sales team to do all of that every day??

It’s easy by utilizing Social Media!

Engaging your customers on Social Media sites such as Facebook, allows you to constantly update your customer with your latest incentives, your latest specials and article that pertain to the vehicle that they purchased from you, thus reinforcing that the customer made the correct decision in purchasing from you!

You can also update your customers on any “new” models that may be coming out! Everyone LOVES “spy” pictures of future product!

You can engage your customers to any special events that you may have upcoming.

You can send your customer the latest pictures or video of any accessories that you may have added to another vehicle that they might be interested in.

Did you make a note of the customer’s interests or hobbies in your CRM? You can send them interesting articles on their favorite sports team or television show.

What about the servicing of the customers car?

Wouldn’t it be great to send your customers information regarding any “Service Specials?”

How about some articles or video explaining tire wear or battery life?

Send your customer articles on preparing their vehicle for any seasonal changes, i.e…..snow tires, coolant checks, safety checks before a long vacation drive….etc…..

The amount of information we can send our customers via Social Media is non-stop!

But first…….you have to “embrace” Social Media!

The whole idea of Social Media is that it is a FUN way to interact with your customer!

People have FUN with their friends. And EVERYONE wants a friend in the car business! Friends take care of friends….You can be comfortable DEALING with a friend….a friend will always treat you right….friends always recommend their friends to other friends…..

You see, by “embracing” social media, you become more than just “that salesperson” at the car dealership. You become their friend!

Every dealership wants to have a great relationship with all of their customers. They would love all of their customers to endorse them and support them! They would want their customers to refer all of their family and friends to them!

You can do ALL of this by “embracing” Social Media!

So if you are trying to figure out the pros and cons of social media, what the investment is and how much of a return on your investment will be….. know this…..You will receive ZERO return on your investment if you DON’T embrace social media.

The saying goes….”you will miss 100% of the shots that you never take”….

Go ahead…..take the shot….embrace social media TODAY!!!

This article originally appeared in the November 2011 issue of “The Social Dealership”

Here is the link:

http://socialdealershipmagazine.com/the-social-dealership/november-2011-issue/

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on November 3, 2011 in Archive of all blogs

 

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What is the “Level of Expectation”?? (Part 4 of 4) – Service Drive

In (Part 1) of this blog, we talked about the experience you receive when you go to a restaurant for lunch.

In (Part 2) of this blog, we talked about the “Level of Expectation” process in your Sales Department.

In (Part 3) of this blog, we talked about the “Level of Expectation” process in your F&I/Business Manager’s Department.

Now….lets talk about setting the “Level of Expectation” in your Dealership’s Service Drive.

The “Level of Expectation” allows you to guide your customer through a series of steps that are clearly outlined for their understanding and review.

Your customer will know exactly WHAT will happen, WHAT ORDER it will happen in, HOW LONG it will take and the information they will RECEIVE to make an intelligent purchasing decision in a TIMELY fashion!!

Today’s customers demand a process that is both professional and transparent!

Today’s customers also want the process to go as quickly as possible!

Service Drive processes vary from dealership to dealership throughout the country.

Let’s outline an example of a Service Driveprocess and how to set the “Level of Expectation for your customer and employees!

EXAMPLE:

The customer enters your Service Drive/Lane.

Upon the initial greeting of the customer, your Service Adviser begins to explain what will transpire from this point going forward.

  • Collecting data on both the vehicle and the customer – 5-10 minutes
  • A thorough Multi-point inspection of the vehicle in the Service Drive/Lane – 5-10 minutes
  • A complete understanding and listening of what the customers vehicles Service concerns may be – 5-15 minutes
  • Service Advisor updating all customer records in the computer – 5-10 minutes
  • Service Advisor relaying to customer an approximate amount of time to service the vehicle – 5 minutes

This initial process can take anywhere from 25-50 minutes.

The Service Adviser then must set the “Level of Expectation” for when the service is completed on the customer’s vehicle.

  • A review of all services performed on vehicle and their appropriate charges (active delivery) – 5-10 minutes
  • A review on what items may need repair on the customers next service visit – 5-10 minutes
  • The setting of the customer’s next scheduled service appointment – 5 minutes
  • Customers payment for services – 5 minutes
  • The escorting of the customer to their vehicle and thanking them for their business – 5 minutes

This part of the process can take anywhere from 25-35 minutes to complete.

DON’T let your customer get frustrated and upset by “thinking” that the process is taking too long!

Remember, the customer has no idea of what the process is or how long it takes unless YOU tell them. And isn’t a calmer customer more easy to speak with than an upset and frustrated customer??

Will you have point of sale material around your Service Driveto aide your team in conveying yourDealerships Service Drive processes to the customer?

  • Banners
  • Table toppers
  • Posters
  • Video explanations on Service Advisors computers
  • Video explanations on your Dealership website

By providing a “Level of Expectation” in your Service Drive, it will do two things.

  • It will give the customer a clear and professional expectation of what will transpire on their visit and how long it will take.
  • Your Service Advisor will clearly, professionally and consistently give the same exact presentation and process to all of the customers.

By setting the “Level of Expectation”, your Dealership will quickly become proficient, consistent and professional!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 15, 2011 in Archive of all blogs

 

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What is the “Level of Expectation”?? (Part 1 of 4)

We have all had the experience of going out to a restaurant for lunch.

The process is nearly the same in every restaurant.

  • First we are greeted at the door
  • We are then guided to an open table
  • We are then given a menu to choose from different options
  • We are asked if we would like anything to drink while we look at the menu
  • When the drinks arrive at the table, we are asked if we have any questions about the menu
  • We are then told about any “special” that the restaurant has on that day
  • We then place our order for lunch
  • We wait approximately 10-20 minutes for lunch to arrive
  • Before the food arrives, we are asked if we would like more to drink
  • The server then arrives with our lunch
  • The server asks if we have everything we need and asks if the food is prepared correctly
  • When we finish our lunch, we are asked if we would like a dessert or the bill
  • We then either choose a dessert or get the bill
  • The server then picks up our payment for the bill
  • The server then returns with the appropriate change or Credit/Debit slip
  • We leave a tip for the server
  • We exit the restaurant receiving a “thank you” for our business

This entire process happens pretty much the same EVERY SINGLE TIME we go to lunch! It does not need to be written down or explained. We probably don’t even think about the process much.

BUT…..what if the process was all of a sudden different?? The process was out of the “normal” order?

  • What if the server asked if you wanted dessert first?
  • What if you never got anything to drink?
  • What if you never received a menu of items to choose from?
  • What if you had to stand to eat?
  • What if you had to wait 2 hours before you got your food?
  • What if you received food you didn’t want and no one cared?
  • What if after not receiving a menu, you were charged an incredibly high price for your food without knowing about it?

As you can see, if the process was changed, we would become confused, upset, angry or all three!

This leads me into the processes you have in your dealership for the Sales experience, the F&I experience and yourService Driveexperience.

Now we know that different dealerships have different processes around the Country. Each individual dealership has its own series of processes and procedures. BUT….whatever process and procedure that you have, is it done every time, every day, without fail with no exceptions by all employees??

And since processes and procedures vary in every dealership, how does the customer know what to expect if we don’t tell them what will transpire??

By setting the “Level of Expectation” for both your customers and your employees, it assures that everyone will understand EXACTLY what will happen and in the order it will happen!! It gives both the customer and the employee an understanding of each and every step in the process.

In parts 2, 3, and 4 of this blog, we will review the steps to setting the “Level of Expectation” in your Sales process, your F&I/Business Manager process and your Service Drive process.

The restaurant experience is all the same no matter where you go in the Country. HOWEVER….the same cannot be said of what happens in Dealerships around the Country. Every Dealership has different and unique processes.

With each Dealership having these different processes, we have confused, upset and angered our customers. They do not get the same experience in every Dealership they walk into.

I am NOT saying we should ALL have the same processes implemented the same exact way.

BUT…..what if we made the customer comfortable by telling them exactly what was going to happen and how long it was going to take at YOUR Dealership?

I believe it would give the customer a total sense of comfort AND provide the perfect playbook for your employees to work with every day, every time, without fail with no exceptions.

Stay tuned for parts 2, 3, and 4 of this blog!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 12, 2011 in Archive of all blogs

 

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Solve any problem!

How can you solve ANY problem that you might have???

There is a very simple process…to solving any and all problems…

The process… is basically 4 steps…

And you are going to need to write out your answers…to every step of the process…

So get yourself some paper and a pen…or type it out on your computer…

Ready??

Okay….

Write along the top…what your problem or situation is…

Like I said…it can be any kind of problem or situation… either personal or business related…

The first step…is to picture or reason out…AND write this down… the best possible outcome to the situation…

What is the best possible thing that can happen??

Don’t limit your thinking on this!

Go ahead and think of the best possible solution…

Remember…to get… what you have never gotten…you must do… what you have never done…

The greatest danger for most of us…is not that we aim too high and miss it…but that we aim too low…and we reach it…

THINK BIG!!!!

The second step in the process is…what are we doing now???

What is the present situation?

What are we currently doing about the problem or situation?

Are we doing anything…or nothing??

Write down what you are currently doing…or what is happening with the situation at hand…

It is important to take a look at the difference…between step one and step two…

Step one…what is the best possible solution…and step two…what are we doing now…

Is there a big difference??

There probably is…

Step three….

What are the obstacles that are keeping you from reaching the ultimate solution???

Is it a person?

A process?

A team or a group?

Your boss?

A family member?

Technology…or a lack of it…

Your own laziness…or ego?

What are the obstacles that are standing in your way???

Write them down…and don’t leave any out…

These obstacles are the things that are standing in your way of reaching your ultimate solution…

Identify them…so you can take the necessary steps in overcoming these obstacles…

Now… you have the groundwork to solve the problem or situation…

You can envision what the best possible solution could be…step one….

You have acknowledged what you are doing now…step two…

AND…you have identified what the obstacles are to reaching your ultimate solution…step three…

You are now ready for step four…

Step four iswhen do you want to get started…and…be resilient in your quest to reach the ultimate solution???

(hint: START NOW!!)

You see…processing a problem out…and then trying to reach…what you believe…is the ultimate solution…takes time and effort…

And make no mistake about it…you may not reach the ultimate solution…

But by trying…by reaching…by pursuing…that ultimate solution…you are bound to be far ahead of what you are doing now…

I will leave you with one of my favorite quotes…

This quote is from T.E. Lawrence… from…Seven Pillars of Wisdom…written in 1926…

The quote is this:

All men dream…

 

But not equally…

 

Those who dream by night…in the dusty recesses of their minds…wake in the day…to find it was vanity…

 

But the dreamers of the DAY…are dangerous men…

 

For they may act their dream with open eyes…and make it possible….

Follow these four steps…with open eyes…and make it happen…

To see a video of this blog, please go to the following link:

Jim Kristoff video – Solve any problem

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 9, 2011 in Archive of all blogs

 

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Knock yourself Unconscious!!

When we all first started our careers in the automotive business, we began to learn the basics of our jobs.

We all learned different skills such as, greetings, fact finding, product knowledge, the steps to a sale, word tracks, phone skills, prospecting and networking skills, closing skills, follow up skills and so on.

We all got better by practicing, drilling and rehearsing each and every day, without fail and no exceptions! This is what makes us the professionals that we are today.

When someone new comes into our business, I always try and break down the “4 steps of learning” to help them better understand what is ahead of them. By understanding HOW a human being learns a new skill, a person that is trying to understand all of the ingredients it takes to be proficient in their new job, can break it down a bit easier.

The traditional view is that learning a skill is divided into four stages. The four stages are;

Unconscious Incompetence

Conscious Incompetence

Conscious Competence

Unconscious Competence

First there is unconscious incompetence. Not only do you not know how to do something, but you don’t know you don’t know. Never having driven a car for example, you have no idea what it is like. So you start to learn. You very soon discover your limitations. You have some lessons and consciously attend to all the instruments, steer, coordinate the clutch, and watch the road. It demands all your attention, you are not yet competent, and you keep on the back streets.

Next is the stage of conscious incompetence when you grind the gears, over-steer and give cyclist heart attacks. Although this stage is uncomfortable, (especially for cyclist), it is the stage when you learn the most.

This leads you to the stage of conscious competence. You can drive the car, but it takes all your concentration. You have learned the skill, but have not yet mastered it.

Lastly, and the goal of the endeavor, is unconscious competence. All of those little patterns that you learned so painstakingly blend together into one smooth unit of behavior. Then you can listen to the radio, enjoy the scenery and hold a conversation at the same time as driving. Your conscious mind sets the outcome and leaves it to your unconscious mind to carry it out.

These are the 4 steps of learning a new skill.

In order to become a true professional, we ALL must go through these 4 steps.

That is why I encourage you to “knock yourself unconscious”!!!

Practice, drill, rehearse and knock yourself unconscious every day!!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on September 1, 2011 in Archive of all blogs

 

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Are you SERIOUSLY kidding me??????

One of my mentors and fellow DealerElite.net member, Mr. Dave Anderson, started one of my favorite articles with this paragraph;

“This article will offend far more than it inspires and quite frankly, I could care less. Political Correctness has gone too far. It’s run amok. It’s draining our country’s soul and debilitating corporate cultures. It’s time for leaders in business, religious and political sectors to dig deep, find their nerve and reverse the onslaught of political correctness that is creating mediocrity in business and feigned tolerance in society. In other words, it’s time to start telling it like it is again, to stop dancing around the tough issues and meet them head on. It’s time to worry less about offending and pandering to those in the minority and focus more on what gets the job done.”

In the name of “political correctness”, our culture has lost its way!

Isn’t it time we simply started telling the TRUTH again? STOP being “P.C.” and let’s get the job done!

Mr. Anderson goes onto say;

“The sham of P.C. is that it is done under the guise of tolerance and sophistication, when in fact; it’s simply the coward’s way out. It’s easier to let people play the victim, to allow them to blame the world and to shirk responsibility for their miserable lives. But the hard fact is that not everyone has earned nor do they deserve the same opportunities, recognition or resources. While all have equal value as human beings, there are some people who add far less value to society and business than others yet they fight for more in courtrooms and boardrooms based simply on the fact that they belong and think they are owed more, not because they accomplished and earned more.”

Are you serious about life and your future?

STOP making excuses for your own shortfalls!

You can either LEAD YOURSELF….or you will be led by others!

If you don’t like your current situation in life, whether it is work oriented, politically oriented or personally oriented……CHANGE IT!

You HAVE to make yourself accountable for:

  • Investing in your own personal development! Because if you don’t invest in yourself….no one else will…..
  • Holding YOURSELF accountable for your own situation! The ONLY one holding you down is yourself!
  • Doing everything in your life, legally, ethically and morally correct! Just simply do the RIGHT thing!!!
  • Drive yourself to be the BEST every day! That’s EVERY DAY, WITHOUT FAIL, NO EXCEPTIONS!
  • Winning! Stop making excuses…..excuses are just a “reasoning of failure”

STOP KIDDING YOURSELF!!

Go FORWARD and CONQUER!!!

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 30, 2011 in Archive of all blogs

 

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Can you balance Work and Life???

Balancing work and life…..

This is a hard equation for some people to handle…

There are some that believe… you need to work 80 hours a week to advance your career…

And while working hard… is a trait that we all want to be associated with…you have to maintain a work – life balance…

Here are some startling facts:

Health care expenses are almost 50% higher for workers who report high levels of stress…

People who experience work/life imbalance…are three times more likely to suffer from heart problems…infections…injuries…mental health problems…and back pain…

And they are five times more likely to suffer from certain cancers…

Workers who have to take time off work because of stress…anxiety…or a related disorder…will be off the job an average of 20 days out of the year…

These statistics show…that work/life balance is an important…and costly issue for both the organization…and the individual…

So…how do you balance this work/life thing???

First of all…the leaders in your organization… need to take the time…to fully engage the employee…on exactly what the responsibilities…expectations…and goals of the organization are…

Then give the employee constant feedback…and a complete review…so that he or she knows exactly where they stand and how they are doing…

Without a clear cut…black and white playbook…most employees… do not fully understand what needs to be accomplished…

When an employee does not clearly understand…it can lead to high stress…and an imbalance in their lives…

Some employees choose to deal with this stress…by just not showing up to work…

They will call in sick…or take additional personal days…just to deal with their stress…

In these days of companies…leaning out…or working with shorter staffs…absenteeism…can be a problem…

These types of employees…show the most dissatisfaction with their jobs…have negative views about the organization and it’s leaders…and generally…are not an asset to the organization…

And although an individual must take responsibility for their own actions…are YOU…as an organization…helping the employee attain… a work/life balance??

And let me emphasize…its stress management…not stress reduction…that an organization needs to help an employee deal with….

It is not possible to remove stress from your life and business…because stress is a natural by product of change…and change is constant…

This is why it is so important…for your organization…and your leaders…to provide the employees with all of the tools they need…not to eliminate stress…but to handle stress more effectively…

If you give your employees…a clear cut…black and white playbook…and engage in communication and feedback…

You will have an employee… that has a full understanding… of not only their own responsibilities…but the goals and aspirations of your organization…

A confident and engaged employee…will have more satisfaction at work…which will lead to increased satisfaction at home and in life…

Believe me…most employees already know what to do with the own time…

By making their time at work…less stressful…they will have a chance to enjoy that time with family and friends…

To view a video of this blog, please go to the following link:

Balance Work and Life – Jim Kristoff video

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 29, 2011 in Archive of all blogs

 

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Winning Attitudes!!!

WINNING ATTITUDES

 

“The reason most people never reach their goals is that they don’t define them, learn about them, or even seriously consider them as believable or achievable. Winners can tell you where they are going, what they plan to do along the way, and who will be sharing the adventure with them.”
Denis Waitley

 

“The man who can drive himself further once the effort gets painful is the man who will win.”
Roger Bannister

 

“Only a man who knows what it is like to be defeated can reach down to the bottom of his soul and come up with extra ounce of power it takes to win when the match is even.”

Muhammad Ali

 

“Winning is not a sometime thing; it’s an all time thing. You don’t win once in a while, you don’t do things right once in a while, you do them right all the time. Winning is a habit. Unfortunately, so is losing.”

Vince Lombardi

“Nobody remembers who came in second.”

Charles Schultz

 

“If winning isn’t important, why do we spend all that money on scoreboards?”

Chuck Coonradt

 

“Ever notice that people never say “It’s only a game” when they’re winning?”

Ivern Ball

 

“There are only two places in this league: first place and no place.”

Tom Seaver

 

“It’s not whether you get knocked down: it’s whether you get up.”
Vince Lombardi

 

“If you’ll not settle for anything less than your best, you’ll be amazed at what you can accomplish in your lives.”

Vince Lombardi

 

“Winning isn’t everything, but the will to win is everything.”

Vince Lombardi

 

“There is no victory at bargain basement prices.”

Dwight David Eisenhower

 

“Your ability to be a winner 100 percent of the time is based upon giving up the notion that losing at anything is equivalent to being a loser.”

Dr. Wayne W. Dyer

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 28, 2011 in Archive of all blogs

 

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The Vision…..

To be able to hold yourself and your team accountable for any situation….you first have to get everyone… TO SEE THE VISION…..

What is the vision??

It is what the ULTIMATE outcome of any project or goal….looks like…

You have to be able to put everyone’s egos aside….including your own….. and see what has been successful and what has failed….

Now…..this… is not an easy task for most people.

The first step to getting your team to see the vision…. is to make sure that the project or goal has been THOUROUGHLY discussed…….. and EVERYONE knows WHAT the ultimate goal looks like.

Let me repeat…..

The first step to getting your team to see the vision…. is to make sure that the project or goal has been THOUROUGHLY discussed…….. and EVERYONE knows WHAT the ultimate goal looks like.

Sounds simple huh???

Most of the time people don’t make common sense….common practice.

To see the vision….. you have to remember……there are always two sides to every story…..but just one set of facts….

So put the facts on the table. You have to get the entire team… to see what has worked well… and what has failed.

You can’t allow someone… to NOT see… that they may be… the cause of the situation…..themselves

If there is joint accountability and joint teamwork……the project or goal is headed on the fast track….

But the first step….. is for everyone to see what that ultimate goal looks like.

Everyone needs to know what resources are needed…

Everyone needs to see what kind of timeline the project needs to be completed in…

Everyone needs to understand their individual responsibilities.

Everyone needs to know what budget constraints they need to follow….

And everyone needs to understand that there needs to be constant communication throughout the entire project….

It all starts with the vision….

But the vision needs to be explained,…. laid out,…..thought out,…..talked about,…and above all…..thoroughly UNDERSTOOD by ALL members of the team…

If you have one person that doesn’t see the vision thoroughly……..the project will stall or possibly fail…

Most times when a project fails….it is because not everyone understood what the ultimate goal looked like……

To hold people accountable throughout a project….you first have to make sure that everyone understands what that ultimate goal looks like….

People only see what they are prepared to see….

Vision without action….is a dream

Action without vision….is a waste of time….

Action with vision…..makes a positive difference….

Make sure the vision is clear before you start to hold anyone accountable….

To see a video of this blog, please go to the following link;

Jim Kristoff video – The Vision

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 24, 2011 in Archive of all blogs

 

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Do you know what motivates every individual?

As a leader…do you know what motivates every individual in your organization??

Do you know why each individual comes to work each day…and earns a living working with you??

What are the driving forces behind each individual…that makes them get up every morning…fight the traffic…and come to work for your organization??

I can tell you…if you don’t take the time to see what motivates every individual in your organization…you will not succeed at a high level…

There are several motivations that a human being has…that drives them to do the things they want to do…and it isn’t all money…

Here are a few of the things that motivate people to do… what they do…not in any certain order…

Number one…is a person that wants consistency…

They want the feeling of being certain… that they have a fulfilling job…and that they are stable within it…

This type of person doesn’t like a lot of change in their lives…they feel comfortable in knowing that their lives are the same…pretty much every day…

Number two…is a person that thrives on change…

They love the daily challenge of something new and fresh…

They would get bored with the “same old routine”…day in and day out…

This type of person…lives for the unknown…and needs the constant stimulation… that the unknown provides…

Number three…is a person that needs to feel important…or special…

They always want to feel needed…and play a significant part… in any situation…

They strive to be an important player in your organization…and they want to be recognized for it…

Number four…is a person that needs to feel a closeness or a union with someone or something…

They need to feel loved…and have a connection…in both their business and personal lives…

Without that love…they feel disconnected…and alone…

Number five…is a person that has that insatiable desire to grow…and expand their world…

They want all of the latest technologies…and they want to be able to use them…

They want to acquire…all of the knowledge the world has to offer…and then apply it to expand their capacity in life…

And finally…number six…is a person that wants to be a true leader…

This person wants to contribute to the betterment of society…

They have a sense of service… and focus on helping…giving…and supporting others…

This type of person knows…that it is not about crossing the finish line first…but rather…how many can I take across the finish line with me…

A person can be any or all of these things…

They can have one…two…three…four…five…or a combination of all of these traits…

In order to lead your organization…to its highest level…you…as a leader…need to know what motivates each and every one of your employees…

Knowing what motivates an individual…and then leveraging that motive…will help you maximize that person to their greatest potential…

And then…you will have succeeded in being that true leader…knowing that you have identified what is important to someone…and then helping them fulfill their ambitions on their own level…

To see a video of this blog, please go to the following link:

Jim Kristoff video – Do you know what motivates every individual

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 2, 2011 in Archive of all blogs

 

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How do you Develop Leaders?

How do you develop leaders in your business??

First of all, I think it is important to get EVERYONE to understand….that they are ALL leaders.

This is a tough concept for some people. Maybe they feel like the average employee out there, just doing what they are told and moving forward in life…..

But the fact is…..we are ALL leaders!!

Whether we lead an organization….. or a team of people…… or our families…..and most importantly….we lead ourselves….

We lead ourselves out of bed every morning with the responsibilities of the world in front of us.

We need to provide for ourselves….. before we can provide for our families and then provide for our careers…

There is a survey of people acrossAmericaout there that was performed by the Harr group……

Now in this survey, thousands of people felt that they worked very hard at their jobs, but they worried about their effectiveness…..

The survey revealed this……

Only 14% are accomplishing as much as they believe they could…….14%…….do you think the employees believe they can do more???  Of course….

Only 17% could prepare a plan for the day….17%……….now that leaves 83% with NO plan…..YIKES!!

And rewards of working…. are low……… only 50% feel satisfied and fulfilled with their work…..

So what does this tell us???

There is a clear void to be filled in the leadership gap….

Make no mistake about it……people want to lead and be led……

People want to feel significance in their lives……

So how do you develop this leader inside that we all crave to be???

Well…..leadership development occurs over time….

It is not a one shot program…..

There are no instant 3 day courses that will transform someone into a leader….

It is an every day…..non…stop……journey through personal development…

Let me give you a simple equation….

Knowledge   =   confidence….

When you feel confident with what you do…… and do it to your greatest potential….it is very fulfilling…

Giving a person simple leadership tools such as….

Goal setting…

Having a daily plan……

Practice….drill…and rehearse….

Being process driven….

Holding yourself and others accountable…

Doing everything legally….ethically ….and morally correct…

Setting aside 15 minutes a day to further their own skill set….whether that be motivational…..inspirational….factual…or educational………

The point is….you don’t ever get a “buy in” from people…..as a matter of fact…I dislike the term….no one “buys in”….you have to SELL them…

You have to sell them on the facts that the only way to get ahead in life and feel fulfilled is to lead yourself to a higher level….

You need to give them all the tools…. The resources….and most of all….you need someone there to mentor them on a daily basis…

That is the job of the head person in charge…you lead from the top….

And if you lead from the top…..the rest falls into place….

To see a video of this blog, please go to the following link:

Jim Kristoff Website – How do you Develop Leaders?

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on August 1, 2011 in Archive of all blogs

 

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Great Leaders know it is ALL about the people!

Great leaders understand more than anything that it is ALL about the people…..

The people… are the driving force of any organization…..

Don’t believe it???

Go ahead and hire some bad ones and let me know how that works out…..

Seriously though….great leaders understand that they need to build professional relationships with each and every one of the employees….

Now…..I’m not talking about “best friends” kind of relationships….

I am talking about building a professional relationship with each person.

Great leaders find out exactly what motivates each individual…..

Every single person in this world has a different “map” of how they are put together……

People are raised in different parts of the Country….with different parents….who by the way have their own maps….

People are raised in different religions….

in different cultures….

With different friends….

Have different interests….

and most importantly…..

all have different driving forces of why they get up out of bed every morning..

Great leaders have interaction with the people…… every day…..great leaders find out what makes that individual…”tick”

Great leaders understand that by building rapport in a professional relationship…..that leader can then leverage that employee by giving them the proper feedback in a way that will be most receptive to that employee…

Think about it….

Some people love the recognition…

Some people love the challenge …

Some people like the certainty that goes with a particular project….

Some people just want to feel that… they “belong”

Some people want to continually grow….

You see….different motives… and different emotions…. drives all of us in what we do.

While figuring all of this out may seem to be a little difficult to do…..I know one thing…

If you ask a person exactly what they are thinking and how they are feeling….they will tell you…

But you first have to build a culture of honesty…..respect and integrity with that individual….

If you set the expectations clearly….and high enough….

Provide the employee with ALL of the tools and training that is necessary to perform the task….

And THEN…..give straight forward and honest feedback…..you will earn that individuals respect and trust….

As a leader….it is your job to mentor and train the leaders of tomorrow….

It starts by understanding the employee….understanding what their own individual driving motive is…

And then nurture it and watch it grow….

Your organization will be a better place and you as a leader will be fulfilled…..

To see a video of this blog, please go to the following link:

Jim Kristoff.com – Great Leaders know it is ALL about the people

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 You can follow me on:

 My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 27, 2011 in Archive of all blogs

 

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The Pain of Discipline or the Pain of Regret

There are two pains you will feel in your life…

The pain of discipline

Or the pain of regret

The pain of discipline…requires us…to do all the right things…

To discipline ourselves… to get out of bed every morning with a positive attitude…

To discipline ourselves… to tell our family that we love them everyday before we leave for work…

To discipline ourselves…to expand our knowledge of ourselves and the world a little more everyday…

To discipline ourselves… to doing everything…legally…ethically and morally correct…

To discipline ourselves to go to work each day…and complete every task we have…

To discipline ourselves…to be better leaders…

To discipline ourselves…to eat the right foods everyday…

To discipline ourselves…to exercise and stay fit…

To discipline ourselves…with time management…so that we maximize our day…

To discipline ourselves…to practice…drill…and rehearse our hobbies…

To discipline ourselves…to spend time with our family and friends…

To discipline ourselves…to never react out of anger…

To discipline ourselves…to help another in their hour of need…

To discipline ourselves…to just simply…stop and smell the flowers…

For if we do not feel the small pain of all of these disciplines…we will feel the larger pain…of regret…

The regret…of having a terrible attitude when we get up…

The regret…of not telling our family we love them everyday…for no one knows when ones time is up…and they are gone forever…

The regret…of not gaining any knowledge of what is happening with ourselves and the world…for then…we will be lost…

The regret…of illegal…unethical…or immoral…conduct…that could play on our minds…or worse yet…land us in jail…

The regret…of going to work each day…and just going through the motions…never advancing our careers of feeling fulfilled….

The regret…of not being a better leader…for we are all leaders…even if we simply lead just ourselves…

The regret…of eating the wrong foods everyday…thus getting obese…and succumbing to major health problems…

The regret…of not getting out and exercising…a good long walk can do you good…

The regret…of not managing all the time in a day…thus never completing all the things we would like to get done…

The regret…of not practicing or rehearsing what we do for fun…when its game time…you won’t have any game…

The regret…of not spending enough time with family and friends…for life is just a short journey…

The regret…of what we might say or do…if we react to a situation in anger…

The regret…of knowing someone needed our help…and we ignored them…

The regret…of not taking the time to smell the flowers…for if it is all work and no fun…it will make our lives extremely boring…

You see…the pain of discipline is far less painful…than the pain of regret…

For it isn’t the burdens of today that drive men mad.

Rather… it is the regret over yesterday or fear of tomorrow.

Regret and fear are twin thieves that will rob us of today…

Have the discipline to lead your life…the way you want to lead it…

For as you get older…without that discipline…the regrets start to pile up…

To see a video of this blog, go to the following link:

Jim Kristoff.com video – The Pain of Discipline or the Pain of Regret

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 25, 2011 in Archive of all blogs

 

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What is Leadership??

The topic of leadership has been and continues to be one of the most vital topics in human history.

Every organization, or collection of people, from large to small, requires skilled leadership. Every group, every family, every city, every association and every nation – fulfills its purposes and potential based on that leadership.

So…..What is Leadership???

I think it is important that we first define what leadership is all about.

What does leadership do?

What are the attributes of a good leader?

Leadership is really about developing and inspiring the people.

Leadership is about striking a bold vision with a clear direction.

Great leaders not only see opportunities, they see around corners and have a great capacity to anticipate. They seize opportunities.

Great leaders are almost always great simplifiers, who can cut through argument, debate and doubt, and offer a solution everybody can understand.

Great leaders immerse themselves in the goal of creating an environment where the best, the brightest, and the most creative are

attracted, retained and, most importantly, unleashed?

Great Leaders empower others to act on their own with confidence and conviction.

Great Leaders are STRONG, but not rude.

Great Leaders are kind, but not weak.

Great leaders learn to be bold, but they are not bullies.

Great leaders are PROUD, but not arrogant.

Great leaders take prudent risks.

But in taking risks, leaders do everything, legally, ethically and morally correct in every aspect of their lives, both professionally and personally.

Great leaders understand that it is NOT outside conditions, but rather their inside decisions that determine their fate.

Leaders understand that they cannot control things like the economy, or the weather, or anything else that is beyond their power.

Leaders understand that there are only 3 things you can control everyday.

Number 1 – Your attitude – YOU control your attitude, no one else does…

Number 2 – Your discipline – Are you disciplining yourself to create the correct circumstances that will enable you to reach your goal??

Number 3 – Your character choices, or simply put, choosing right from wrong.

You see, it all begins with leadership.

Every individual needs to understand that they are a leader. They are either leading their organization or their project at work.

Or… they are leading their family or most importantly…..themselves….

Leadership begins and ends…..with you….

Here is a link to a video of this blog.

What is Leadership?

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 14, 2011 in Archive of all blogs

 

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The Three Happens

In my 29 years of retail experience…and in coaching…literally…thousands of individuals…

I have come to notice… an individual will fall into one of three categories… of happens…

And that is H-A-P-P-E-N-S…happens…

A person will either…MAKE things happen…

Or they will…WATCH things happen…

Or…they will look around and ask…WHAT HAPPENED???

Now obviously…there is a clear and distinct difference… between all three types of these individuals…

Why is it that some people make things happen…while others watch things happen…and some still can’t figure out what happened??

I believe it comes down to… how much a person genuinely… cares…

Cares about their career…

Cares about their families…

Cares about their lives…

Cares about how they are perceived…

You see…you can’t teach…coach or train…caring… in an individual…it pours out of them naturally…

It comes from a strong upbringing…and parents that have taught them values…and morals…

It is the one trait that I look for…whenever I am interviewing someone for a position…

Because…if the individual cares…

They will care about their careers…and be diligent in their quest to become better at their jobs…

They will put in the time and hard work…it takes… to advance their careers…

They will always arrive on time…and work the extra hours if needed…

They want to be a valued member of the team…

And if the individual cares about their family…they will always want to provide the very best they can for their families…

They will care about providing a nice home…

They will care about providing…clothing…food…and fun for their families…

They will want the best for their families…and always try to exceed their family’s expectations…

They will care about their lives…their quality of life…going on nice vacations…always having nice things…quality things…things you have to work hard for…

Caring about another human being…and then reaching out to lend a hand to another human…if needed…

You see…the people that MAKE things happen…are the ones you want in your organization…

They are good human beings…that care…

And if they care…you can give them all of the tools and training for success…

Because they will care about making sure… they learn how to use the tools to their best advantage…

They will care about absorbing ALL of the training… you are about to give them…for they will apply this training…to their jobs…and succeed greatly…

So do you wonder why some people…make things happen…while others watch things happen…while others still…have no clue as to what just happened???

It all comes down to a simple trait…called…caring…

If you surround your organization…with people that care…YOU…will succeed beyond your wildest dreams…

To see this on video, click on the following link;

http://jimkristoff.com/Videos/Motivation/TheThreeHappens/tabid/110/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 2, 2011 in Archive of all blogs

 

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Why is Customer Retention Important???

Customer retention…. It’s the single most important item…. that any Dealership can concentrate on….

Let me start with an NADA statistic

NADA did a survey…. And it showed that customers that service their vehicle… at the dealership…. are 17 times more likely to purchase another vehicle from you.

17 TIMES more likely!!!

Not twice as likely….

Not 5 times more likely….

Not even 10 times more likely…

Seven…teen times more likely…

If this statistic doesn’t get your attention…..NOTHING will…

THIS….is how important Customer retention is…..

A dealership will spend thousands and thousands of dollars attracting new business through advertising and marketing….

But what is getting spent on retaining the customers that you already have???

Lets face it…..customers will always return to a place that they feel comfortable doing business with and charges them a fair price.

Just like the old comedy show….Cheers…they all want to go where everybody knows their name….

Let me give you a correlation….

If you go into a restaurant and have bad service and bad food…..you are not likely to go back…

If you have good service and just fair food…..you might go back…

BUT….if you have great service and a great meal……you will definitely go back and tell all of your friends and relatives about the experience….

In turn….your friends and relatives will go to that restaurant…. based on your recommendation….

Wouldn’t you want the same thing to happen at the dealership???

Well…..it can happen!!!

There has to be a concentrated effort on staying in contact with the entire database of customers…

This contact needs to be timely and be of value to the customer…

You can’t just contact them for the purpose of selling them something…. You have to form a relationship with your customer….

You have to get every employee in the dealership to understand just how important customer retention is…

What it means for them in regards to expanding the business….. And expanding their own individual paycheck….

If you don’t have a customer retention process in your organization……you will not be able to grow your business at the rate in which you desire…

Have you measured your customer retention???

Do you know how many new customers you just sold a vehicle to…..come into your shop for service??

Do you know how many loyal service customers have come back and purchased another vehicle from you…or better yet…that loyal customer….. Telling a friend or family member about your store and they make a purchase from you….

Are you rewarding these loyal customers in some way???

If you are not rewarding these loyal customers…..they won’t be loyal for long….

Sometimes… just simply recognizing them for their loyalty is all that is needed…

You think customer retention is important???

The word important….. doesn’t do it justice….

The word essential….. is more fitting…

Customer retention is essential…… for the continued prosperity of your organization…

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 1, 2011 in Archive of all blogs

 

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