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Why Coaching never ends!!

Have you ever heard this phrase??

In every conversation…someone is buying…and some one is selling…

Let me repeat that…

In every conversation…someone is buying…and some one is selling…

It could be a simple conversation that you are having with a friend…

You could be discussing what movie you would like to go to…

You are trying to sell…your viewpoint… on why you want to see a particular movie…

Hopefully your friend…is buying… what you are selling…

It happens… with nearly every single conversation you have in life…

So…as a leader…and a coach…your life’s mission… must be to never let coaching end…

Everyday…in your position as coach…your employees will talk with you…interact with you…ask you questions…

Your job as a coach is to…mentor…train…guide…challenge and set them on a path for success…

It is a never ending journey…

To take any individual…company…or team to the top…you can’t treat employees as…digits…or just another number…

That is why I dislike the term…”human resources”…

I prefer the term…”human assets”

You will NEVER attain the goals and aspirations of the organization…until you truly invest in the coaching of your people…

Leadership by example…is most crucial in coaching…

Coaching leaders lose credibility…when they cannot practice what they preach…

This means that coaching leaders…should be well organized…highly competent in the field…communicates openly and encourages feedback…and has a clear understanding of the organizations visions…missions…and goals…

Coaching as a leadership style…requires that you are physically…emotionally…and mentally fit…ALL of the time…

Your team members expect you…to be the last one to give up or bail out in any situation…especially during times of crisis…

Here are a couple of things a good coach needs to do…

First of all…you need to…

Ask questions…and don’t give the answers

Raise expectations…and look to where they can be…

Identify the skills that need to be learned or strengthened…

Clarify the link…between the short term project…and the long term goal…

Focus on developing the person or team…not the scoreboard…

You see…coaching never ends…NEVER…

In every conversation…you have someone buying…and someone selling…

To see a video of this blog, go to the following link:

Why Coaching never ends!

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 19, 2011 in Archive of all blogs

 

How important is Coaching?

Coaching…or should I say…continual coaching… is THE… most important ingredient in running a successful business….

But with so much time…effort…and money being spent on coaching …why isn’t it more effective??

Let’s take a look at coaching as a whole…

It goes without saying…that coaching …as with any business function…has to be efficient…effective….and relevant…

Coaching HAS to contribute to business success…

There are some questions that need to be asked… about how successful is the coaching …

First off…do the employees like the coaching?

Secondly…did they actually learn anything??

Third…are they going to use it??

Fourth…will the coaching impact the bottom line??

And fifth…what is the return on investment??

Before you begin any coaching program…you need to ask these 5 questions…

Let’s start with that first question…

Do the employees like the coaching?

Coaching is sometimes seen as punishment…if the employee doesn’t like the coaching …what can they possibly learn from it??

Employees MUST have fun… and be interactive for it to have an effect on them…

The second question is…

Did they actually learn anything??

Is the coaching tailored… to exactly what needs to be improved upon??

Is it the same old stuff that has been beaten into the ground…or is it timely and relevant??

Is it interesting…and more importantly…is it being presented… in an interesting fashion…

The third question is this….

Are they going to use it??

Whatever the coaching consists of…it has to be easy to understand…and simple to use…

Every individual is wired a little bit differently…not one size fits all…

If they are going to use the coaching …it needs to be simplified…practical…good enough…so that everyone will use it…

The fourth question is….

Will the coaching impact the bottom line??

And I am speaking of EVERYONES bottom line….

Not just the business…but the individual that is being coached…

If the individual feels that this will impact their ability to contribute more…both to the business and their own well being…

They are more likely to execute what you have coached…

And the last question…

What is the return on investment??

There is always the question in the back of your mind that says…what if I train the employees and they leave??

The question you need to ask yourself is…what if I don’t train the employees and they stay???

What good will it do the business… to have an employee that does not grow??

How can you grow your business…if you are not constantly seeking a competitive edge every single day??

Too many times… coaching scorecards report activity…number of classes…training days…trainees…etc…

Coaching needs to… develop people…measure success…report on progress…and hold itself accountable…for the success of the business…

To see a video of this blog, go to the following link:

How important is Coaching??

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 18, 2011 in Archive of all blogs

 

Are YOU a Victim??

Have you ever heard someone say …

“it’s not MY job”

Or….

Finger point at another employee,……..

thus blaming them for the shortfall??

Or better yet, make up an elaborate story to simply cover their butts??

These people suffer from “victimitis”….

They feel they are the victims in every situation. They never hold themselves accountable and everyone else is always at fault….

They are the kings and queens of deflecting responsibility…

These folks get stuck in this victim cycle….for it is much easier to blame someone else rather than look in the mirror and see….. that it just might possibly be them…

Those that play the victim always find themselves in a defensive posture….

They say things like……

“there’s nothing I can do about it”

“all we can do is wait and see”

These folks that play the victim often waste everyone’s time with their pessimistic attitude and constant colleague bashing or boss bashing…..

These so called “victims” live in a world of denial.

They choose to pretend not to know that there is a problem or worse yet…..the problem is them…..

The old adage says…..either you are part of the solution or you are part of the problem…..this is so true…

You HAVE to move these people out of their “victim cycle” in order to achieve success…..

You HAVE to engage them….you have to make them part of the solution process.

For if they don’t believe in their OWN solutions, they have problems that you probably can’t help them with……

They may need a therapist and many years of counseling….

Do you have a few of these “victims” around???

The only way you are going to move these people out of the “victim” cycle, is to get them focusing on results…

These so called victims need to understand that it is everyone’s challenge to succeed…. not just one person or one departments challenge….

The fact is…..organizational results come from collective, not individual activity….

When an organization fails to perform well, it represents a collective failure….

A failure of ALL people and departments to recognize and solve any situation that comes about…

The most powerful working environments apply the principles of joint accountability.

It is a working environment where people don’t fear accountability, but teach and coach each other in order to win.

While each individual accepts accountability for his… or her own performance …..each also knows that it takes teamwork and a sense of shared responsibility to achieve great success…..

Don’t let your people stay in the Victim cycle!!!

Don’t allow them to blame other people or situations for their own failure….

They need to first take a look in the mirror and then work together with the entire team to ensure success….

Here is a link to a video of this blog.

Are YOU a Victim???

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 15, 2011 in Archive of all blogs

 

What is Leadership??

The topic of leadership has been and continues to be one of the most vital topics in human history.

Every organization, or collection of people, from large to small, requires skilled leadership. Every group, every family, every city, every association and every nation – fulfills its purposes and potential based on that leadership.

So…..What is Leadership???

I think it is important that we first define what leadership is all about.

What does leadership do?

What are the attributes of a good leader?

Leadership is really about developing and inspiring the people.

Leadership is about striking a bold vision with a clear direction.

Great leaders not only see opportunities, they see around corners and have a great capacity to anticipate. They seize opportunities.

Great leaders are almost always great simplifiers, who can cut through argument, debate and doubt, and offer a solution everybody can understand.

Great leaders immerse themselves in the goal of creating an environment where the best, the brightest, and the most creative are

attracted, retained and, most importantly, unleashed?

Great Leaders empower others to act on their own with confidence and conviction.

Great Leaders are STRONG, but not rude.

Great Leaders are kind, but not weak.

Great leaders learn to be bold, but they are not bullies.

Great leaders are PROUD, but not arrogant.

Great leaders take prudent risks.

But in taking risks, leaders do everything, legally, ethically and morally correct in every aspect of their lives, both professionally and personally.

Great leaders understand that it is NOT outside conditions, but rather their inside decisions that determine their fate.

Leaders understand that they cannot control things like the economy, or the weather, or anything else that is beyond their power.

Leaders understand that there are only 3 things you can control everyday.

Number 1 – Your attitude – YOU control your attitude, no one else does…

Number 2 – Your discipline – Are you disciplining yourself to create the correct circumstances that will enable you to reach your goal??

Number 3 – Your character choices, or simply put, choosing right from wrong.

You see, it all begins with leadership.

Every individual needs to understand that they are a leader. They are either leading their organization or their project at work.

Or… they are leading their family or most importantly…..themselves….

Leadership begins and ends…..with you….

Here is a link to a video of this blog.

What is Leadership?

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 14, 2011 in Archive of all blogs

 

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Are YOU helping to develop your people?

For most organizations…the process of interviewing…hiring…and training a new employee…doesn’t last long…

Most organizations feel that they have hired a competent individual…and the individual will inspire themselves to learn and grow…

The sad part is…organizations expect ALL employees to come out of a pretty little gift-wrapped box…with all of the knowledge and discipline…to go forward…

All the organization needs to do…is to take that individual… out of that gift-wrapped box… and put them in place…

This is why a lot of companies fail to develop talent…and are constantly searching for the next… pretty little gift wrapped box…

Organizations need to personally develop all of its employees…

Not just on the skills that are needed for performing their jobs…but skills that help them expand their lives…

Skills that help the employee become a better all around person…and an asset to the company…

Does your organization inspire its employees…to expand and grow their lives??

After all…what are the employees working toward??

What are there personal aspirations??

What kind of life does the employee want to live…outside of the workplace???

Here are 7 steps…that you can present to your employees…to help them get a better understanding of how to enrich their lives…

# 1 – A desire to see or do something new…

We are all looking to break out of the doldrums…to go somewhere we have never been before…or do something we have never done before…

Take some time to experience something new….

# 2 – A desire to see or do something grand…

Do you think anybody would go and see the “Tiny” canyon??…NO WAY…

But hundreds of thousands of people go see theGrand Canyon…

What GRAND thing do you have planned for your life…

Make it big…you only go around once…

# 3 – A desire to learn….

Are you involved in anything that causes you to continually learn and grow?

Are you reading any books…listening to any audio…watching any video?

How can you possibly go forward in life…using the same skill sets you learned years ago?

# 4 – A willingness to be spontaneous…

If life feels boring or the same everyday…you aren’t willing to just sometimes…go with the flow…and do something completely out of character…

Now…I’m not talking about anything that is illegal…immoral…or unethical…

I’m talking about just letting yourself go in the moment…and feel uninhibited…

It could be liberating…

# 5 – An expectation that there will be breakdowns…

In the movie Forrest Gump…Forrest says it perfectly….

“life is like a box of chocolates…you never know what you are going to get”…

Not everyday…or every situation is going to work out perfectly in your life…

Know this going in…and it won’t wreak havoc upon you when it happens…

When you hit the wall…don’t splatter…learn to bounce…

# 6 – Focus on fun….

Whatever the adventure is…we usually expect to have fun…don’t we?

Your entire life needs to have that same feeling…

You have 2 choices when you get up every morning…you can either engage life and have fun…or let life run you over and be depressed…

What do you choose???

And lastly…you need to have a clear destination…

Ultimately…our adventure usually has a clear destination…

It may be the top of the mountain…or it may be getting the entire family together at a resort…

Whatever it may be…have a clear destination…a clear goal…it’s what gives us all… a little purpose…

Personally develop the people in your organization…it will inspire them…

And if you have inspired people…your organization will go far…

Here is a video link to this blog.

http://jimkristoff.com/Videos/Motivation/PersonalDevelopment/tabid/104/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 13, 2011 in Archive of all blogs

 

You CAN’T Lead others…….TILL you Lead YOURSELF

What have you done to lead yourself these days???

Have you read any books??

Gone to any seminars??

Listened to an audio presentation??

Too many times we take what we have learned years ago and continue to apply it to today’s world.

That philosophy…… is simply not going to work.

Take a look around. We are living in an age where change happens so fast that we sometimes don’t even notice it. The age of technology is moving at warp speed.

If you are trying to run your life today based on what you learned years ago……you are behind the times.

Think about it, as little as 10 years ago, the newspaper was still the best advertising medium……NOW??…..well the newspaper is nearly obsolete.

And Television??? I still remember when we only had 4 stations to choose from.

Then we got cable TV and now??……Satellite TV gives you about 1000 options.

How about radio?? We now have satellite radio that can give you the traffic conditions of a place 3000 miles away, if you care to know….

The point is….. Too many people and leaders go on through life with the same skill sets that they learned many years ago. They don’t take the time to “update” their own personal profile.

In order to lead others, you need to lead yourself.

We are living in the information age……and there is SOOO much information out there!

There are literally hundreds of websites that can give you insights on nearly any subject imaginable. From leadership to success to motivation and many, many more….

I believe in taking an hour….an entire hour every day and reading something or watch something or listen to something that is going to make me a better leader and a better person.

What if you just took 15 minutes a day…. 4 times a week???

C’mon…..I know you have 15 minutes to spare in the day. Either in the car or in front of the TV or in front of the computer…

That would add up to an hour a week and 52 hours in a year.

52 hours……. of advancing your life??

It’s a discipline, but one discipline that you must do in order to lead yourself to the next level. It is the only way you are going to be able to lead others to that next level…

This is a discipline that you MUST pass on to those you lead.

Your job as a leader is to constantly improve those around you. If you are not improving yourself everyday, how can you expect others that you lead to do so??

You need to be able to look at the people that you lead and say this:

We will train you and invest in your development… but we also expect you to invest in yourself.

In fact, if you don’t invest in yourself… why should anyone else?

These are words to live by………….

To see a video of this blog, go to;

http://jimkristoff.com/Videos/Leadership/YoucantLeadOtherstillyouLeadYourself/tabid/74/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 8, 2011 in Archive of all blogs

 

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Go ahead….make a mistake!!

Is making a mistake…a bad thing??

Lots of people think… that mistakes are bad…but in reality…making mistakes…is a good thing…

Making mistakes are a good thing…because it shows you are willing to go forward…and take a chance…with a task or problem….

Remember…to get… what you have never gotten…you have to do…what you have never done…

In an effort to solve any task or problem…you have to be willing to take some risks on making mistakes…

You know the expression… “It’s easier to get forgiveness than ask permission.”…

Well, it’s true…

Good leaders don’t wait for official blessings… to try things out.

They’re prudent… but not reckless.

But they also realize a fact of life in most organizations…

If you ask enough people for permission… you’ll inevitably come up against someone… who believes that it is their job… to say “no.”

Less effective managers… endorse the sentiment…If I haven’t explicitly been
told yes… then I can’t do it…

Whereas the good managers believe…If I haven’t explicitly been told no…then I can.”

There’s a world of difference between these two points of view…

If it ain’t broke… don’t fix it…is the slogan of the complacent…the arrogant…or the
scared…

It’s an excuse for inaction…a call to non-arms.

It’s a mind-set that assumes…or hopes… that today’s realities will continue tomorrow in a tidy…and predictable fashion.

This is pure fantasy…

In this sort of culture… you won’t find good
people… who pro-actively take steps…to solve problems as they emerge…

And while making mistakes is a good investment…it is only a good investment…when you learn from them…

Repeating the same mistakes…is careless and reckless…

It simply shows that you are either…not paying attention…or you don’t care…

And if you don’t pay attention…or you don’t care…you won’t be long…for any organization…

You have to be willing to take risks…and make mistakes…

Risk taking managers…bring out the best in people…

Because the reins are loosened up…and that creates…experimentation…creativity…and added teamwork….

Risk taking managers believe…that it is better to shoot themselves in the foot…than have the competitor…shoot them in the head…

Managers…that are willing to take risks…are not attached to the way things have always been done around here….kind of attitude…

Risk taking managers…are the leaders in today’s world…

Because they move fast…empower others to take chances…and leave their comfort zones behind…

So are making mistakes a good thing???

They sure are….

But only if you create a culture of taking risks and making mistakes…

And then LEARN from your mistakes…and not repeat them…

Making mistakes…give it a try….

To see a video of this blog, go to;

http://jimkristoff.com/Videos/Motivation/MistakesandwhytheyareGood/tabid/107/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 7, 2011 in Archive of all blogs

 

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Confidence equals knowledge

Have you ever experienced a presentation of a product or service…that was absolutely the best you have ever seen??

What made that presentation so good??

Think about it…

What was the one thing that made you say to yourself…WOW…I am absolutely going to make this purchase…?

What sold you??

It was the confidence and conviction…of that salesperson…that sold you the product or service…

And confidence ONLY comes from one thing…knowledge…

It comes from the overall knowledge of the product or service…

It comes from knowing…all of the objections that might be raised by the consumer…and then knowing how to overcome those objections…

It comes from knowing what the competition has to offer…what the competitions pluses and minuses are…and how to present your product as a better solution…

It comes from the knowledge of asking the consumer the correct questions…so that the salesperson knows how to build a presentation around what the consumer’s wants and needs are…

It comes from knowing… that the consumer might be a bit skeptical… about what the salesperson is about to say…and then having the confidence to make the consumer feel at ease during the entire process…

It comes from knowing how to listen to the consumer…finding out the key concerns of the consumer…and then making the consumer feel… that they have made the correct decision in purchasing the product or service..

This …is what makes a great presentation…CONFIDENCE!

As a salesperson…if you can present your product or service…with confidence and conviction…you are likely to make the sale…

As a salesperson…you must practice, drill and rehearse…every single day…

You must do research on the competition’s products or services…so you know what they offer…and at what price point they offer it…

You must dedicate yourself to having a positive attitude…and presenting your product or service… with an enthusiastic…fun…and interactive tone…

The ONLY way you can present with confidence…is to have the knowledge behind it…

Think about it…

The more you know about any subject…the more confident you are in providing an answer about it…

Take an example as simple as this…

If you were asked…who was the first President of the United States…I’m sure it would take a split second to say…George Washington…

Now…if you were asked to name the first 10 Presidents of the United States…in order…could you answer it as quickly??

You may know the answer…but you will stumble…and then think…and then possibly answer as though you were posing a question…instead of just naming them one after another…

The more you stumble…and bumble…and stutter through an answer to a question…the LESS believable you are…

On the other hand,…if you named the first 10 Presidents…quickly…and in order… without hesitation…how impressed would someone be… that you were able to answer it so quickly??

Our job as salespeople…is to be able to answer all of the consumer’s questions…and overcome all of the consumer’s objections…

The ONLY way you can be confident about your presentation…is taking the time to gain all of the knowledge…you will need…to make sure your presentation is the best…

You can see a video version of this blog at;

http://www.jimkristoff.com/Videos/Motivation/ConfidenceequalsKnowledge/tabid/98/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 6, 2011 in Archive of all blogs

 

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What employee retention does to your bottom line

Employee retention…or lack of it…is a very expensive proposition…

Now…I am not advocating keeping the wrong people for the sake of saving money…

The first thing you need to do…is hire the correct people…

But once you do hire the correct people…it is very important… to keep them…focused…motivated…invigorated…and going forward in a positive direction…

A recent study shows…that 85% of Human Resource executives…state the single biggest challenge they have in managing the workforce…

Is their organizations inability to recruit…and retain good employees and managers…

Few business owners or executives realize just how much employee turnover impacts their bottom line…

There are many articles and reports out there…that state the actual cost of employee turnover…

Here is a link to the Sasha Corporations estimates……

http://www.sashacorp.com/turnframe.html

If you add up all of the time…energy…and resources…it takes somewhere between five and ten thousand dollars…to replace a typical employee…

A manager???

You can easily double if not triple that amount…

So what can you do as an organization…to limit the amount of turnover…and make sure the turnover doesn’t have a profound effect on your bottom line…

Here are 5 steps to get you started…

First of all…you need to have a positive working environment…

One of the main reasons employees quit…is the relationship with their immediate supervisor…

The fact is…many managers are unaware how their actions and decisions affect employee turnover…

Properly trained and coached managers… play a role in an effective recruitment and retention strategy…

Managers need the correct…skills…tools…and knowledge…to help them understand employee retention…

Secondly…you need to reward and reinforce the right behaviors…

The old saying goes…what gets rewarded…gets repeated…

Money and benefits may attract people to the front door…

But something else has to keep them from going out the back…

People have a basic human need… to feel appreciated and proud of their work…

Recognition and incentive programs help meet that need…

The third step…You need to make sure that the employee is involved and engaged at all times…

People may show up for work…but are they engaged and productive??

People are more committed when they can contribute their ideas and suggestions…

This gives them a sense of ownership…

The fourth step…you need to constantly develop the employee’s skills and potential…

For most people…career opportunities are just as important as the money they make…

In a recent study…more than 40% of the respondents said…they would consider leaving their present employer for another job with the same benefits…if that job provided better career development and greater challenges…

Skilled people will not remain in a job…if they see no future in their position…

And the last step…evaluate and measure…

The evaluation process includes the measurement of attitudes…morale…and turnover…

There should be an employee satisfaction survey at least once a year…

You should initiate interviews and surveys… concerning the real reasons people come to…and leave your organization…

And you need to measure the cost of turnover…and make all managers aware of that cost…

Does employee retention impact your bottom line??

You bet it does….

Here is a link to the video of this blog;

http://jimkristoff.com/Videos/EmployeeRetention/WhatEmployeeRetentiondoestoYourBottomLine/tabid/91/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 5, 2011 in Archive of all blogs

 

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The Three Happens

In my 29 years of retail experience…and in coaching…literally…thousands of individuals…

I have come to notice… an individual will fall into one of three categories… of happens…

And that is H-A-P-P-E-N-S…happens…

A person will either…MAKE things happen…

Or they will…WATCH things happen…

Or…they will look around and ask…WHAT HAPPENED???

Now obviously…there is a clear and distinct difference… between all three types of these individuals…

Why is it that some people make things happen…while others watch things happen…and some still can’t figure out what happened??

I believe it comes down to… how much a person genuinely… cares…

Cares about their career…

Cares about their families…

Cares about their lives…

Cares about how they are perceived…

You see…you can’t teach…coach or train…caring… in an individual…it pours out of them naturally…

It comes from a strong upbringing…and parents that have taught them values…and morals…

It is the one trait that I look for…whenever I am interviewing someone for a position…

Because…if the individual cares…

They will care about their careers…and be diligent in their quest to become better at their jobs…

They will put in the time and hard work…it takes… to advance their careers…

They will always arrive on time…and work the extra hours if needed…

They want to be a valued member of the team…

And if the individual cares about their family…they will always want to provide the very best they can for their families…

They will care about providing a nice home…

They will care about providing…clothing…food…and fun for their families…

They will want the best for their families…and always try to exceed their family’s expectations…

They will care about their lives…their quality of life…going on nice vacations…always having nice things…quality things…things you have to work hard for…

Caring about another human being…and then reaching out to lend a hand to another human…if needed…

You see…the people that MAKE things happen…are the ones you want in your organization…

They are good human beings…that care…

And if they care…you can give them all of the tools and training for success…

Because they will care about making sure… they learn how to use the tools to their best advantage…

They will care about absorbing ALL of the training… you are about to give them…for they will apply this training…to their jobs…and succeed greatly…

So do you wonder why some people…make things happen…while others watch things happen…while others still…have no clue as to what just happened???

It all comes down to a simple trait…called…caring…

If you surround your organization…with people that care…YOU…will succeed beyond your wildest dreams…

To see this on video, click on the following link;

http://jimkristoff.com/Videos/Motivation/TheThreeHappens/tabid/110/Default.aspx

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff

 
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Posted by on July 2, 2011 in Archive of all blogs

 

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Why is Customer Retention Important???

Customer retention…. It’s the single most important item…. that any Dealership can concentrate on….

Let me start with an NADA statistic

NADA did a survey…. And it showed that customers that service their vehicle… at the dealership…. are 17 times more likely to purchase another vehicle from you.

17 TIMES more likely!!!

Not twice as likely….

Not 5 times more likely….

Not even 10 times more likely…

Seven…teen times more likely…

If this statistic doesn’t get your attention…..NOTHING will…

THIS….is how important Customer retention is…..

A dealership will spend thousands and thousands of dollars attracting new business through advertising and marketing….

But what is getting spent on retaining the customers that you already have???

Lets face it…..customers will always return to a place that they feel comfortable doing business with and charges them a fair price.

Just like the old comedy show….Cheers…they all want to go where everybody knows their name….

Let me give you a correlation….

If you go into a restaurant and have bad service and bad food…..you are not likely to go back…

If you have good service and just fair food…..you might go back…

BUT….if you have great service and a great meal……you will definitely go back and tell all of your friends and relatives about the experience….

In turn….your friends and relatives will go to that restaurant…. based on your recommendation….

Wouldn’t you want the same thing to happen at the dealership???

Well…..it can happen!!!

There has to be a concentrated effort on staying in contact with the entire database of customers…

This contact needs to be timely and be of value to the customer…

You can’t just contact them for the purpose of selling them something…. You have to form a relationship with your customer….

You have to get every employee in the dealership to understand just how important customer retention is…

What it means for them in regards to expanding the business….. And expanding their own individual paycheck….

If you don’t have a customer retention process in your organization……you will not be able to grow your business at the rate in which you desire…

Have you measured your customer retention???

Do you know how many new customers you just sold a vehicle to…..come into your shop for service??

Do you know how many loyal service customers have come back and purchased another vehicle from you…or better yet…that loyal customer….. Telling a friend or family member about your store and they make a purchase from you….

Are you rewarding these loyal customers in some way???

If you are not rewarding these loyal customers…..they won’t be loyal for long….

Sometimes… just simply recognizing them for their loyalty is all that is needed…

You think customer retention is important???

The word important….. doesn’t do it justice….

The word essential….. is more fitting…

Customer retention is essential…… for the continued prosperity of your organization…

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

You can follow me on:

My website: www.JimKristoff.com  

Twitter: @jimkristoff

WordPress blogsite: https://jimkristoff.wordpress.com/

Blogspot blog: http://jimkristoff.blogspot.com/

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

Youtube: www.youtube.com/user/jimkristoff


 
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Posted by on July 1, 2011 in Archive of all blogs

 

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